Communication methods vary from business to business.
Now, whether you are on the phone or face to face, some tips can help us communicate more effectively and improve customer service.
WEEKLY VOCABULARY
Well-mannered: having or showing good manners; polite.
Work alongside: work with other people in the same place and for the same purpose.
Feeling comfortable: the sense of calm, of repose, experienced while knowing that all is okay, even when things could be better.
To interact: act in such a way as to affect another; act reciprocally.
Fussy: (of a person) fastidious about one’s needs or requirements; hard to please.
PHRASAL VERBS
Butter up: to praise or flatter someone excessively.
βRaul was always buttering up the boss, so he was surprised when he failed to get a promotion.β
Let on: to talk about something intended to be a secret.
“Mrs.Gupta knows more than she lets on.”
IDIOMS
Like the cat that swallowed the canary: very proud.
Put one’s foot in it: to say something that causes someone to be embarrassed, upset, or hurt especially when the speaker did not expect that reaction.
Related Articles:
Dealing with Customers https://www.englishpriority.com/dealing-with-customers/
Business Communication https://www.englishpriority.com/business-communication/
How to be an Active Listener https://www.englishpriority.com/how-to-be-an-active-listener/
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