Corporate Language Training

What is corporate language training?

First, let’s start with the definition of Corporate training.

CT means ensuring that employees improve their skills and performance by focusing on professional development. 

Here is a quick breakdown of what career and personal development programs enable:

  • Providing employees with career growth opportunities aligned with company objectives, goals, and strategies
  • Upskill or maintain knowledge of current job-related tasks
  • Develop personal skills and abilities for soft skill topics to plan for personal growth
  • Enhance or obtain education, abilities, and skills for duties unrelated to current job to achieve self-set goals and career objectives.
  • Better community members and happier individuals

Employees are interested in learning too. According to LinkedIn, 94% of employees want to work for a company that invests in their professional development.

One area of corporate training found at almost every company is Computer training, but what happens with Languages? When working in international companies, EMPLOYEES SHOULD BE ABLE TO COMMUNICATE EFFECTIVELY in ENGLISH, but most companies do not offer Language training.

What’s Corporate language training like?

First, remember, business language refers to the advanced language proficiency necessary for employees to conduct themselves in business settings. It goes beyond the basic skills required for everyday conversation, combining advanced language proficiency with industry-specific terminology required to handle projects in global companies.

International corporations usually have an official corporate language. As they expand operations to countries where other native languages are spoken, new employees need to be fluent in that corporate language.

Very few groups of human resource departments develop and implement formal corporate language training programs to meet this need because these enable businesses to support international growth, open new markets, and share knowledge rapidly and more effectively. Furthermore, it makes corporations more appealing to global talent pools and increases employee loyalty.

Now, if there’s no Language training in your company, take a look at what we do in English Priority here:

https://www.englishpriority.com/business-english-program/

 

“Companies with engaged employees see 22% greater levels of productivity and outperform those without engagement by up to 202%.” —Gallup

 

 

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Habits of Highly Effective Students

 

“Being a student is easy. Learning requires actual work.” — William Crawford

 

The key to becoming an effective student is learning to study smarter, not harder.

To do well, you have to start developing good study habits. It may take approximately one month to get into a routine before it becomes second nature.

Here are some tips that help you be efficient when studying.

 

1Time periods

Don’t attempt to cram all your studying into one session.

Space their work out over shorter periods and rarely try to cram all of their studying into just one or two sessions. 

You need to learn to be consistent in your studies and to have regular, yet shorter, study periods.

 

2Plan when you’re going to study

Schedule specific times throughout the week when you are going to study — and stick with your schedule. 

Even if you’re all caught up with your studies, create a weekly routine where you set aside a few days or weeks to review your courses.

 

3– Study at the same time

It is important to create a consistent, daily study routine. When you study simultaneously, your studying will become a regular part of your life. You’ll be mentally prepared for each study session, and each study session will become more productive. It is ok to change your schedule but get back on your routine as soon as possible. 

 

4– Each study time should have a specific goal

Simply studying without direction is not practical. You need to know precisely what you need to accomplish during each study session. Before you start studying, set a study session goal that supports your overall academic goal (i.e. memorize 25 vocabulary words to ace the vocabulary section on an upcoming German test.)

 

5– Start with the most difficult subject first

As your most challenging assignment or subject will require the most effort and mental energy, you should start with it first. Once you’ve completed the most challenging work, completing the rest of your work will be much easier. Believe it or not, starting with the most difficult subject will significantly improve your study sessions’ effectiveness and academic performance.

 

6– Make sure you’re not distracted while you’re studying

Before studying, find a place you won’t be disturbed or distracted. For some people, this is a quiet cubicle in the recesses of the library. For others, it is in a common area with little background noise.

 

7– Review your notes before starting an assignment.

Always make sure to take good notes in class. Before you start each study session and a particular assignment, review your notes thoroughly to ensure you know how to complete the assignment correctly. Reviewing your notes before each study session will help you remember important subject matter learned during the day and ensure your studying is targeted and effective.

 

8– Never procrastinate your planned study session

It’s effortless and common to put off your study session because of a lack of interest in the subject, because you have other things you need to get done, or because the assignment is challenging. Procrastination leads to rushing, which is the number one cause of errors. If you procrastinate your study session, your studying will become much less effective, and you may not accomplish everything you need.

 

WEEKLY VOCABULARY 🗣

📌Frustrating: causing annoyance or upset because of an inability to change or achieve something.

📌Accomplished: highly trained or skilled.

📌Effective: not characterized by or conducive to health or moral well-being.

📌Assignment: a task or piece of work assigned to someone as part of a job or course of study.

📌Routine: a sequence of actions regularly followed; a fixed program.



PHRASAL VERBS

📌Brush up (on): to improve something that you previously knew, to try and make it a little better or just to refresh your memory.

“If you want to brush up on your English, you can listen to some previous recordings of my podcasts.”

📌Piece together something: to assemble the pieces of something, such as a jigsaw puzzle.

“Don’t worry, I’ll piece together a notebook for the new student.”

 

IDIOMS 📒

📌Can’t make heads or tails of it: do not understand something, or become confused by something.

📌Pick his brain: ask questions of someone to learn more about a subject that he knows better than you.

 

Related Articles:

📌How to be an Active Listener https://www.englishpriority.com/how-to-be-an-active-listener/

📌Learner Autonomy https://www.englishpriority.com/learner-autonomy/

📌Realistic and Practical New Year’s Goals  https://www.englishpriority.com/types-of-motivation-to-achieve-your-goals/

 

 

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How to Improve your Studying Mindset

Last week we talk about the importance of creating a study plan; today, let’s talk about mindset. When we improve our studying mindset, we can experience improvements in our academic results and confidence as a student.

 

Let’s look at these 5 strategies can help you improve your studying mindset.

 

1- Develop a growth mindset

A fixed mindset is a belief that your intelligence and abilities are unchangeable – you’ll be this level of smart or capable forever. A growth mindset helps you improve your abilities and intelligence. You can become smarter with effort, time, and the right strategies.

If you truly believe you are a rubbish student who isn’t that clever, how will you succeed in your studies? You need urgently transformed your studying mindset and your results. 

Throw yourself into your studies, push yourself through challenges, and the results will come. 

 

2- Change your state

Procrastination, negative thinking, low self-confidence, or feeling unmotivated are all unhelpful states. 

Here’s a simple process to change from an unhelpful state to a helpful state, such as focus, positivity, confidence, or motivation.

Get up off the sofa, chair, or bed and do something to break the pattern. Jump up and down and shake it off à la Taylor Swift, drink a glass of cold water, take a quick walk, shower, sing, and dance for one song.

This will shake off the lethargy, raise your energy and hopefully improve your studying mindset to get to some great work.

 

3- Be the boss of your mind monkeys

Your brain doesn’t want you to do hard things or feel pain or embarrassment, so our mind monkeys will often say anything to get you to stop doing the hard thing.

– You’re not good enough.

– You can’t do this

– You’re a rubbish student

– You should just give up

Some students’ mind monkeys are louder than others or are more persistent, which can be detrimental to our studying mindset and mental health.

It’s impossible to never have negative thoughts, so instead, try to control your mind, monkey. If it starts to chat crap that makes you feel bad, call it out, thank it for trying to protect you, and then tell it to move along.

Do this, and over time you’ll be able to distance yourself from these negative thoughts and improve your studying mindset.



4- Celebrate what’s going right

When our studying mindset is in a downward spiral, it’s much easier to focus on what’s going wrong and be completely oblivious to what is going right.

This is because the brain is like Velcro for negative experiences and Teflon for positive ones.

Humans have survived for so long because we’ve evolved to be excellent at remembering failures and dangers. 

Nowadays, we’re not at risk of being eaten by a lion or eating poisonous berries by accident, but our brains haven’t caught up.

You can improve your studying mindset by actively celebrating your achievements. Every time something good happens in your life (big or tiny) write it on a sticky note and put it on the desk, fridge, or bedroom door.

 

5- Talk about it

When you feel like you’re in a hole, reach out to those who care about you. This can be hard sometimes, as no one likes to feel like a burden. But if your loved ones were struggling, you would want to know and be able to support them, wouldn’t you? 

So let your circle do the same for you.

 

“Success is no accident. It is hard work, perseverance, learning, studying, sacrifice and most of all, love of what you are doing or learning to do.” ― Pelé, Brazilian pro footballer.

 

WEEKLY VOCABULARY 🗣

📌Unmotivated: not having interest in or enthusiasm for something, especially work or study.

📌Detrimental: tending to cause harm.

📌Unwholesome: not characterized by or conducive to health or moral well-being.

📌Capable: having the ability, fitness, or quality necessary to do or achieve a specified thing.

📌Lethargy: a lack of energy and enthusiasm.

 

PHRASAL VERBS

📌Figure out: to work out, to understand or solve something

“Okay, let’s go through this together. We’ll figure it out.”

📌Mull over: to take time to think about something to be sure that you make the right decision

“Let me mull over the suggestion.”

 

IDIOMS 📒

📌Pull an all-nighter: to stay up all night. 

📌I know it like the back of my hand: know something completely.

 

Related Articles:

📌Imposter Syndrome https://www.englishpriority.com/imposter-syndrome/

📌Learner Autonomy https://www.englishpriority.com/learner-autonomy/

 

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Tips for Creating a Study Plan

“A goal without a plan is just a wish.” — Antoine de Saint-Exupéry.

 

Creating a study plan allows you to see how you spend your time and ensures that you set aside enough time outside of class to complete homework assignments, study for tests, and review and retain the information you are learning.

Before proceeding, I would like to emphasize that it’s essential to understand that there is no “right” way to make a study plan. Your study plan should be personalized based on your specific needs, classes, and learning style.

 

Let’s check 6 guidelines to get started on creating your study plan.

 

1- Analyze your current study habits and learning style 

Think about what works and what doesn’t work for you. Can you study for long blocks once or twice a week, or is it more effective if you study nightly for thirty minutes? Are you more productive at a certain time of day? Do you retain material better if you study a subject immediately after class, or do you need a break first?

 

2- Evaluate your current schedule and time management

Use a digital or paper calendar to block out your standing commitments, including classes, work, and extracurricular activities. This will let you see how much of your time is available for studying.

 

3- Plan how much time you need to study for each class

Your instructors will give you syllabi for the classes you take. The syllabi will usually include the dates of important exams or projects. You can use these as guides for calculating how much time to set aside for each class, as some courses might be more intensive. It will also help you schedule your study sessions to ensure you have time to complete assignments and prepare for exams.

 

4- Develop a schedule

Add your study sessions to your calendar like any other commitments. Plan out which subject you will study on which day to ensure that you devote enough time to each topic. For example, Mondays and Wednesdays can be set aside for science, while Tuesdays and Fridays can be dedicated to marketing.

 

5- Assess your weekly calendar

Identifying your learning goals for each class will help determine how much time you need to study. Think about what you want to accomplish in each class at the start of the term. 

Then, at the beginning of each week, determine why you need to study and what you plan to accomplish in each study session. Adjust your study plan to meet your weekly goals, and get the most out of each study session.

 

6- Stick to your schedule 

A study plan works best when followed consistently. Develop a study plan for the length of each term. You will have to adjust your plan when you switch your classes. The most important thing is sticking to your plan.

 

WEEKLY VOCABULARY 🗣

📌Commitment: an engagement or obligation that restricts freedom of action.

📌Premature: occurring or done before the usual or proper time; too early.

📌Sticking out: be highly noticeable.

📌Procrastinator: a person who habitually puts off doing things.

📌Diligent: caring and conscientiousness in one’s work or duties.

 

PHRASAL VERBS

📌Put off: postpone something.

Don’t put off what you can do today till tomorrow.

📌Act as something: to do a particular job, especially one that you do not usually do:

“He was asked to act as an adviser on the project.”

 

IDIOMS 📒

📌With one’s nose to the grindstone: to work very hard for a long time.

📌All work and no play: said to warn someone that they will not be an exciting person by working all the time.

 

Related Articles:

📌Creating a Personal Growth Planhttps://www.englishpriority.com/creating-a-personal-growth-plan/

📌How to avoid Procrastination https://www.englishpriority.com/how-to-avoid-procrastination/

📌Overcoming Imposter Syndrom https://www.englishpriority.com/overcoming-imposter-syndrome/



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6 Business Lessons you won’t learn in college

“Knowledge itself is power” 

— Sir Francis Bacon.

Teachers and textbooks can help you prepare for your career, but there are some lessons they won’t prepare you for!
We’ve compiled a list of 6 business-related things every college graduate should know.

1- Great marketing doesn’t guarantee cash

Marketing is about making your presence known to potential consumers and would-be customers. In other words, it isn’t a fix-all solution and is only about generating brand awareness.  

So, a clever marketing campaign and spending a lot of money on advertising will not guarantee a sale. Earning cash requires you to engage with your customers and help offer them value and solutions that help them solve a given problem.

2- Diversification only works if it surrounds a core strength

The word diversify means you work in different industries, or it can mean you generate revenue through several channels.  That being said, even if a business appears to be diversified to an outsider, more often than not, its various business units and revenue streams are just shades of color on the company’s inner canvas.

Today, Amazon has its Airline Prime Air, Whole Foods, and online streaming video service. All those limbs are just branches built on the trunk of Amazon’s core.

3- Hiring great talent isn’t the answer

Everyone talks about the importance of bringing on great people, the need for which is undeniable.  But equally and just as important to find those people is holding on to that talent once you are lucky to get it.

Many managers wrongly think that after all their effort in finding and hiring the perfect candidate, they’re done, forgetting when you lose a good employee, all that training, experience, and knowledge walks out the door with them.

Always be vigilant and go to great lengths to ensure we hold on to the great workers we worked so hard to get.

4- There is no easy way to deal with ethics

Unfortunately, employee misconduct is not uncommon. Disgruntled workers breach their companies’ codes of conduct all the time. Whether misusing company time, taking credit for others’ work, or harassing their colleagues — among many other examples — disgruntled employees raise many ethical issues in the workplace.

Despite the pervasiveness of such behavior, employee misconduct sometimes goes unreported for various reasons. Colleagues may feel threatened by their unscrupulous coworkers or fear backlash for “tattling.” Still, others might simply look the other way to avoid conflict.

Dealing with business ethics is far more difficult than we ever realize – until we’re stuck dealing with such a situation.

5- An organization’s health extends beyond its income statement

While income is essential – it’s the heartbeat – for an organization to survive, many more factors play into its overall well-being.  Innovation, employee morale, efficiency, and a positive public reputation are vital signs managers need to consider.  If your business is bringing in 20% profit with a dissatisfied workforce, antiquated process, and poor quality, image what it could do with a happy workforce, modern technology, and superior quality.

6- Leadership

The only thing that can take a good business and make it exceptional is strong and virtuous leadership at the top, with other great leaders peppered throughout the organization.  Great leaders inspire; they are charismatic, likable, and naturally able to motivate all those talented people within the organization to be at their best.

WEEKLY VOCABULARY 🗣

📌Disgruntled: angry or dissatisfied.

📌Impose: force (something unwelcome or unfamiliar) to be accepted or put in place.

📌Workforce: the people engaged in or available for work, either in a country or area or in a particular company or industry.

📌Prosper: succeed in material terms; be financially successful.

📌Restore: bring back (a previous right, practice, custom, or situation); reinstate.

PHRASAL VERBS ✍

📌Make out: to understand or to see something with clarity.

“In the dim light, it was difficult to make out the illustration.”

📌Piece something together: to understand a story, situation, etc., by taking all the facts and details and putting them together.

“Don’t worry; I’ll piece together a manual for the new system.”

IDIOMS 📒

📌Know something backward and forwards: know something very well. Be an expert, or be well acquainted with something.

📌Under one’s belt: have a lot of experience.

Related Articles:

📌4 tips to boost your productivity https://www.englishpriority.com/4-tips-to-boost-your-productivity/

📌5 tips to become an Independent Learner https://www.englishpriority.com/5-tips-to-become-an-independent-learner/

📌Improving our Networking Skills https://www.englishpriority.com/improving-our-networking-skills/

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Business strategy: Horizontal Integration

“We collectively, to get things done, work together as a team because the work happens horizontally in our company, not vertically. Products are horizontal.” Tim Cook

 

Horizontal integration is a competitive strategy companies use to consolidate their positions and set themselves apart from their competitors. It occurs when a business grows by purchasing related businesses—namely, its competitors. 

In other words, horizontal integrations help companies expand in size, diversify product offerings, reduce competition, and expand into new markets.

 

Let’s take a closer look at horizontal integration’s primary forms, benefits, and drawbacks.

 

Primary forms of horizontal integration

 

1- Merger

Two separate entities create a new, joint organization striving to become a larger presence in their existing market. The brand of one of those two companies is usually retained, though the composition of operations and personnel are shared between the former individual companies. In addition, the product line of both companies is often similar and equally competitive in the market.

 

2- Acquisition

It occurs when one company outright takes over the operations of another company. Though the two companies technically join together, one company remains in control. The acquiring company’s staff, executives, and operations often remain in place, while the acquired company’s resources are integrated as management sees fit.

For example, Microsoft wanted to enhance its presence in the video game market. Therefore, it acquired Activision Blizzard in January 2022.

 

3- Internal Expansion

Through internal expansion, a company chooses to strategically change course and apply more resources in a different way. 

Instead of committing capital to acquire an external company or transition with a merging firm, it decides to deploy those resources in-house to train staff, buy equipment, make capital investments, and grow a new branch of operations on its own.

For example, a restaurant can expand to offer catering companies, or a beverage manufacturer may branch off to make food products.

 

Benefits of horizontal integration

 

1- Larger market share

Successful mergers create a large market share for the integrated company or business units. Horizontally integrated firms improve market share through the expansion of business activities, cost synergies in marketing, combined product base, and shared technology, among others.

 

  1. Large customer base

When two companies come together, they also bring different consumer bases. As a result, the new firm has access to a large customer segment.

 

  1. Higher revenue

By increasing its market share and consumer base, the new company has the ability to increase its revenue two-fold or more.

 

Drawbacks of horizontal integration

 

Despite the increased potential profitability of horizontal integration from the increased value and synergies, the strategy has some potential drawbacks:

1- Reduces flexibility

Horizontal integration may impede the flexibility of the acquired firm since it must conform to the operations of the bigger company.

 

2- Threatens competition

Mergers and acquisitions of large corporations usually lead to monopolies to the detriment of consumers. Market dominance may fuel unethical practices, such as indefinite hiking of market prices or the narrowing of products and services. For this reason, monopolies are subject to antitrust laws, not to mention the scrutiny of regulatory bodies.

 

 

WEEKLY VOCABULARY 🗣

📌Monopoly: the exclusive possession or control of the supply of or trade in a commodity or service.

📌Commodity: a raw material or primary agricultural product that can be bought and sold, such as copper or coffee.

📌Reasoning: the act of thinking about something in a logical, sensible way.

📌Perception: the ability to see, hear or become aware of something through the senses.

📌Decrease: make or become smaller or fewer in size, amount, intensity, or degree.

 

PHRASAL VERBS ✍

📌(Not) Measure up: it is not satisfactory; it doesn’t compare well with the standards. 

“This designer’s work just doesn’t measure up to the quality we’ve come to expect.”

📌Zero in on: to zero in on something means to focus closely on it.

“We’ve tried a lot of strategies, but we need to zero in on what’s working.”

 

IDIOMS 📒

📌A man is judged by the company he keeps: a person tends to be very similar in attitude, character, ability, or personality to the people with whom they associate or spend time.

📌Be the face of (something): to represent or embody something as a whole in the eyes of the public.

 

 Related Articles:

📌Essential Financial Terms https://www.englishpriority.com/essential-financial-terms/

 

📌5 Tips for Effective Communication with Customers https://www.englishpriority.com/5-tips-for-effective-communication-with-customers/

 

📌Difference Between a Global, Transnational, International and Multinational Company https://docs.google.com/document/d/14BcnCnJoHdmOQFXj5Xc290g2Z_CqZUCRdnYOiZyk8ok/edit?usp=sharing

 

 

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How to Have More Productive Stand-up Meetings

‘The majority of meetings should be discussions that lead to decisions.’ — Patrick Lencioni

 

The term “stand up” was coined as these meetings are typically conducted on foot. 

However, it has evolved to mean any short (between 5-15 minutes), regularly scheduled meeting usually held at the start of the day – making it an excellent format for those working remotely. It might be held with a particular team or include representatives from different departments. 

The main objectives of stand-up meetings are to help employees prioritize their goals for the day and address any obstacles they are currently facing to open up the opportunity for collaboration. 

 

Here are 7 best practices for holding short, effective stand-up meetings with your team.

 

1- Set clear ground rules

The value managers get from stand-up meetings is rooted in speed and efficiency.  However, the biggest challenge that leaders encounter is the tendency for participants to lose sight of the get-in, get-out mindset, turning what is supposed to be a quick briefing into a full-blow discussion. 

Here are suggested ground rules for stand-up meetings:

– Set a time limit for individuals to speak and the meeting.

– Start on time, every time.

– Expect representatives to come prepared. If regular participants cannot attend, send a backup if possible.

– Stay focused and on-task for the 10-15 minutes you are together.

 

2- Where to Hold a Stand-Up? 

Making people stand for 15 minutes in the same place will keep them on task.  After those 15 minutes, people will be itching to get moving again.  And, let’s face it, a relaxed setting to sit and enjoy a cup of coffee just invites someone to tell a good (time-consuming) story, which is the opposite of productivity.

 

3- Find a time that works for everyone

If participants struggle to attend due to conflicts or logistical challenges, it will erode the value of the meeting entirely.

 

4- Have a clear agenda

The most productive meetings have a clear and set agenda. 

The best way to stay on track during your standup is to set a timer and stick to it. Of course, this means you have to start on time—sometimes, no matter who is missing from the meeting. 

– Focus on the process.

– Focus on people.

– Make sure you don’t go off-topic (unless there’s a good reason). To prevent team members from getting off track, don’t hesitate to quickly remind participants that the goal of the discussion is to exchange critical information and let people get back to work.

– Take a moment to let each participant speak or ask questions before dismissing everyone.

 

5- Have a task priority ranking system

Covering the most important matters of the day helps to know which tasks take priority.

You can do this by polling your team in a group chat before the meeting every morning and having them rank the ongoing projects and tasks.

Show the results at the meeting and use them to set the agenda and focus everyone’s status update. This was a fun one that enlightened us about what each person thought was important (or not) and kept us super aligned.



6- Keep groups small and streamlined

If you have a 15-minute stand-up with more than 15 people, your team will have less than a minute to talk. It also means that people will be much less likely to stay engaged.

With small and streamlined groups, it’s easier to make sure everyone present is relevant and can get the most out of the meeting.

 

7- Sideline, big topics for another time

Special issues that require more comprehensive discussion and analysis should be sidelined.  For instance, if you notice it’s the fourth day in a row that sales missed expectations, you should probably investigate why – but the stand-up meeting is not the place to do it.  Maintain discipline in the stand-up meeting and schedule a separate time for the larger discussion.

 

WEEKLY VOCABULARY 🗣

📌Unproductive: not effective in bringing something about; not yielding results, benefits, or profits.

📌Enlightened: having or showing a rational, modern, and well-informed outlook.

📌Team-building: the process of causing a group of people to work together effectively as a team, especially by means of activities and events designed to increase motivation and promote cooperation.

📌Nonsense: spoken or written words that have no meaning or make no sense.

📌Methodical: done according to a systematic or established form of procedure.

 

PHRASAL VERBS

📌Draw up: to prepare something official, for example, a contract, in writing.

“Now that we have agreed on the details, I’ll draw up the contract and send it to you tomorrow.”

📌Jot down: write something quickly on a piece of paper so that you remember it.

“I jotted down most of the details from the meeting to help me relate it to the team.”

 

IDIOMS 📒

📌To put (someone) in the picture: starting to include someone in a specific dialogue or getting involved with an existing project.

📌To bring your ‘A’ game: this is a sport saying that has wiggled its way into business terminology. If your coworker or boss asks you to get your ‘A’ game, you must bring your best efforts. 



Related Articles:

📌How to Handle Controversial Topics in the Workplace https://www.englishpriority.com/how-to-handle-controversial-topics-in-the-workplace%ef%bf%bc/

 

📌How to sound more Professional at Work https://www.englishpriority.com/how-to-sound-more-professional-at-work/

 

📌5 Tips for Effective Communication with Customers https://www.englishpriority.com/5-tips-for-effective-communication-with-customers/

 

 

 

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Dealing With Unprofessional Clients (Part II)

Difficult clients are part of the cost of doing business. Most often, they’re difficult because they’re unhappy with the service you’ve provided. Sometimes, they could simply have a personality that clashes with your company values, or they have expectations that are way out of whack with reality.

 

7- Gather opinions

Business relationships rely heavily on communication, and as we all know, sometimes two people just don’t see eye to eye.  Asking for outside perspectives or feedback from trusted colleagues or friends can open new communication paths or provide a different lens through which you can examine the client relationship.

 

8- Set boundaries

It’s important to set boundaries early on and be firm in your communication. You don’t want to let the customer take advantage of you, but you also don’t want to come across as unprofessional or unyielding.

Start by establishing what you will and won’t tolerate. Be clear with the client about what is and isn’t acceptable, and if they continue to cross the line, take action accordingly

Examples could include:

– Limited working hours on weekends.

– Minimum notice for a given action.

– Standard lead times for tasks.

– Standard pricing changes.

 

9- Counterattacking with customer responsibility

It’s always a good idea to put each party’s responsibilities in writing when signing the contract.  Clearly defining roles and responsibilities up front and holding the customer accountable is an effective strategy for pushing back on their unprofessional ways.

Further, tasking customers with actions that put the ball back in their court – things to do to move things along – can also be an effective way to manage their behavior.

For example:

– “We already spoke with Sebastian about this; please consult with him, and we can speak again soon.”

“Please review our minutes from the September meeting, and you’ll see our agreement documented.”

– “Please verify this is acceptable on your end before telling us to proceed. The schedule doesn’t allow time for us to have to redo this work.”

 

10- Escalate

Sadly, there are some situations when there is a need to escalate a dispute or issue to higher levels of the organization.  So remember that escalation is not about getting people in trouble; it’s simply about resolution.

For example:

– If contractual obligations are not being met.

– When there’s no authority to make a given decision.

 

11- Put your client on probation

If this is a common occurrence, and the previous steps have not deterred the behavior, feel free to put the client on probation. Clearly explain to the client that you’re providing excellent service for him and don’t want to see the relationship end, but also explain your stance on how you expect you and your staff to be treated. Advise your client that he will be placed on a 30-day probationary period, and you will no longer be able to do business with them if that behavior continues.

 

12- Part ways

If it’s your company, you choose who you work with and who you don’t. This is never an easy situation, but knowing how to react when it happens can make it much smoother. 

Contractually speaking, you can part ways with your client by identifying a fair stopping point and negotiating settlement terms.

But before making that decision, one must weigh its possible ramifications. For example, if the homeowner wants to sue for job abandonment, breach of contract, etc., you should have a good explanation of your reason for walking away. In these situations, we must remember that we are professionals and that the homeowner does not necessarily have to abide by the same standards. Furthermore, you can’t predict how a judge will see the case. Often, it is in the judge’s best interest to be pro-homeowner in cases of ambiguity.

 

WEEKLY VOCABULARY 🗣

📌Resolution: a firm decision to do or not to do something.

📌Purposefulness: the fact of having a practical purpose; behavior that shows a precise aim and determination.

📌Boundary: a line that marks the limits of an area; a dividing line.

📌Ramification: a consequence of an action or event, especially when complex or unwelcome.

📌Ongoing: continuing; still in progress.

 

PHRASAL VERBS

📌Follow up: pursue or investigate something further.

“I decided to follow up the client’s claims with phone calls.”

📌Have regard to: as concerns; concerning.

“Mr. Jones made inquiries with regard to the absence of the new employee.”

 

IDIOMS 📒

📌Tread on the heels of following one very closely.

📌Have a short fuse: a tendency to get angry quickly.

 

Related Articles:

📌Dealing With Unprofessional Clients I

https://www.englishpriority.com/dealing-with-unprofessional-clients-part-i/

📌Business Communication https://www.englishpriority.com/business-communication/

📌How to FINALLY Reduce Stress https://www.englishpriority.com/how-to-reduce-stress/



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Dealing With Unprofessional Clients (Part I)

“Don’t let your mood dictate your manners.”

Working with unprofessional and disrespectful customers is an unfortunate yet inevitable reality that we must face. Whether they’re always asking for more than you’re willing to give or demanding unrealistic deadlines, how you respond can make the difference between losing customers and satisfying customers. 

 

Let’s check these tips on how to deal with rude customers.

 

1- Never take it personally

In difficult situations, customers may express nervousness, disappointment, or anger, but this should not be treated as a personal attack. Taking clients’ comments personally makes us adopt a defensive attitude, which usually worsens the situation.

By keeping a positive attitude and remembering that the client is not always right, you can ease tension and improve communication. Keep in mind that tough clients can be a challenge, but they can also be valuable learning experiences.

 

2- Don’t stoop to their level

No matter how bad a client can get and how unreasonable a customer can be, your professional reputation is not worth a moment of glory.  Hold your composure and remain fact-based in your responses. The moment that you lose your ability to stay calm, nothing you say will hold any merit.

Always remember that you can stand up for your firm and push back on unrealistic or unfounded remarks professionally.

 

3- Remember who you’re talking to

You don’t need to love your customers all the time (although it would certainly be nice), and not all customers are winners.  So, during those times that you don’t like your clients, you still need to remember one important fact: they are paying you for the work you do and are – in a way – keeping the lights on in your business. So, while you may not love the customer and may disapprove of their style and approach, keep in mind that they’re still paying customers who value what you provide.

 

4- Leave a Trail of Accountability

Recording (or taking note) meeting minutes and sending official communication gives you the ability to document key agreements that can serve a future purpose. It may seem tedious, but this documentation can pack a powerful punch.

Deliberately taking credit for your actions, as well as clearly recording customer decisions, will naturally build a written history over time.   If your client or customer does begin to deviate from their prior commitments or make demands that counter previous agreements, the written history over time will help you hold the client accountable.

 

5- Keep your records organized

As with the trail of accountability, general cleanliness of record-keeping – time charges, billing dates, invoices, and other basic documentation – enables you to focus the customer on facts.  This is a particularly useful strategy when dealing with a client who often speculates, makes unfounded claims, and generally just twists the facts in order to put pressure on you. 

During times of dispute or disagreement, well-organized records let you quickly and easily manage the narrative of information and provide evidence that supports your position.

 

6- Don’t overcommit

Truth be told, when the customer is relentless with their demands, we sometimes give in just to end the conversation. Don’t make that mistake, no matter how tempting it may seem!

When working with unprofessional customers, be economical and deliberate with words, and avoid speculating. Otherwise, you may find yourself stuck in a worse position where you’ve committed to dates and terms they wanted for short-term relief.

 

WEEKLY VOCABULARY 🗣

📌Speculate: form a theory or conjecture about a subject without firm evidence.

📌Unworkable: unable to function or be carried out successfully; impractical.

📌Out of touch with reality: to no longer have a firm or clear understanding of real life; to lose one’s ability for clear, rational thought.

📌Intuitive: using or based on what one feels to be true even without conscious reasoning; instinctive.

📌Anticipate: regard as probable; expect or predict.



PHRASAL VERBS

📌Deal with (something): to manage a situation and try to make it better.

“Our service department deals with customer complaints.”

📌Look after (someone/something): to take responsibility for something (“take care of”)

“You said you want to return this product, right? I’d be happy to look after that for you.”

 

IDIOMS 📒

📌Up in the air: it has not yet been completely settled or planned.

📌Between a rock and a hard place: when there’s no easy way out or a good solution. Whatever you do, whichever option you choose, the outcome will not be ideal.



Related Articles:

📌4 skills to Develop Emotional Intelligence https://www.englishpriority.com/4-skills-to-develop-emotional-intelligence/

 

📌How to run effective meetings https://www.englishpriority.com/how-to-run-effective-meetings/

 

📌Expressions to Help You Sound More Polite in English https://www.englishpriority.com/expressions-to-sound-more-polite/

 

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Difference between a Global, Transnational, 

“Company cultures are like country cultures. Never try to change one. Try, instead, to work with what you’ve got.” — Peter F. Drucker.

 

The Business world is full of multiple varieties of companies in each domain/industry – start-ups, consolidated corporations, or SMBs (small and medium-sized businesses).  Each got its functions, responsibilities, policies, and political and economic interests. 

 

To understand this better, let us look at the four major types of corporations that dominate the global trade markets these days.

 

International companies are importers and exporters, they have no investment outside of their home country, and their offices exist only in their home country (they cannot have subsidiaries in other countries.) Strategies to conduct the business are derived mainly from the primary and local domestic market, mostly influenced by the trading norms of the home country.

Example: Rolls Royce.

 

Multinational companies have locations or facilities in multiple countries, but each location functions on its way, essentially as an independent entity.

Generally, these companies maintain a centralized office in their home country, coordinating the other offices’ management.

Subsidiary offices can make decisions for conducting business in their local markets, but they must inform the head office before implementing the decisions.

The strategies to conduct the business are derived from both the domestic market and foreign markets.   

These companies are influenced by the home country’s and host countries’ trading norms.

Examples: Adidas, BMW, TATA group.

 

Global companies also have locations in multiple countries but don’t follow the official head office system.

They market their products using the same coordinated image/brand in all markets. Generally, one corporate office is responsible for global strategy, emphasizing volume, cost management, and efficiency. Standard products are sold without any flexibility in adapting to local consumers.

There is no change in branding or information about a global company, even if the country of operations changes.

Examples: McDonald’s, Toshiba.

 

Transnational companies are complex organizations operating substantial facilities, doing business in multiple countries, and not considering any country as official headquarters. One of the advantages is that they can maintain a greater degree of responsiveness to local markets. Offices in each country have decision-making powers and operate like head offices, and all the decisions are made to suit the operating zone. 

The strategies to conduct the business are derived mainly from the operating zone by understanding and adapting to each country’s local culture and demands.

They also can have a foreign direct investment (FDI.)

Examples: Nestle, Nokia.

 

 

WEEKLY VOCABULARY 🗣

📌Centralized: (of an activity or organization) controlled by a single authority or managed in one place.

📌Advantage: a condition or circumstance that puts one in a favorable or superior position. 

📌Disadvantage: an unfavorable circumstance or condition that reduces the chances of success or effectiveness.

📌Branding: promoting a particular product or company utilizing advertising and distinctive design.

📌Subsidiary: less important than but related or supplementary to something / a company controlled by a holding company.



PHRASAL VERBS

📌To ask around: to ask many people the same question.

“I will ask around to find out who wants to go shopping together.”

📌To shop around: to compare prices for or quality of an item from different sources (similar to asking around)

“Our usual supplier is expensive. Let’s shop around for a better price on the cases.”



IDIOMS 📒

📌Ahead of the pack: to be more successful than the competition.

📌By the book: doing things according to the rules or the law.

 

Related Articles:

📌Acronyms in E-commerce https://www.englishpriority.com/acronyms-in-e-commerce/

📌Confusing words: Customer vs Client https://www.englishpriority.com/confusing-words-customer-vs-client/

📌Confusing words: Work vs Job https://www.englishpriority.com/confusing-words-work-vs-job/

 

 

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