Difference between a Global, Transnational, 

“Company cultures are like country cultures. Never try to change one. Try, instead, to work with what you’ve got.” — Peter F. Drucker.

 

The Business world is full of multiple varieties of companies in each domain/industry – start-ups, consolidated corporations, or SMBs (small and medium-sized businesses).  Each got its functions, responsibilities, policies, and political and economic interests. 

 

To understand this better, let us look at the four major types of corporations that dominate the global trade markets these days.

 

International companies are importers and exporters, they have no investment outside of their home country, and their offices exist only in their home country (they cannot have subsidiaries in other countries.) Strategies to conduct the business are derived mainly from the primary and local domestic market, mostly influenced by the trading norms of the home country.

Example: Rolls Royce.

 

Multinational companies have locations or facilities in multiple countries, but each location functions on its way, essentially as an independent entity.

Generally, these companies maintain a centralized office in their home country, coordinating the other offices’ management.

Subsidiary offices can make decisions for conducting business in their local markets, but they must inform the head office before implementing the decisions.

The strategies to conduct the business are derived from both the domestic market and foreign markets.   

These companies are influenced by the home country’s and host countries’ trading norms.

Examples: Adidas, BMW, TATA group.

 

Global companies also have locations in multiple countries but don’t follow the official head office system.

They market their products using the same coordinated image/brand in all markets. Generally, one corporate office is responsible for global strategy, emphasizing volume, cost management, and efficiency. Standard products are sold without any flexibility in adapting to local consumers.

There is no change in branding or information about a global company, even if the country of operations changes.

Examples: McDonald’s, Toshiba.

 

Transnational companies are complex organizations operating substantial facilities, doing business in multiple countries, and not considering any country as official headquarters. One of the advantages is that they can maintain a greater degree of responsiveness to local markets. Offices in each country have decision-making powers and operate like head offices, and all the decisions are made to suit the operating zone. 

The strategies to conduct the business are derived mainly from the operating zone by understanding and adapting to each country’s local culture and demands.

They also can have a foreign direct investment (FDI.)

Examples: Nestle, Nokia.

 

 

WEEKLY VOCABULARY 🗣

📌Centralized: (of an activity or organization) controlled by a single authority or managed in one place.

📌Advantage: a condition or circumstance that puts one in a favorable or superior position. 

📌Disadvantage: an unfavorable circumstance or condition that reduces the chances of success or effectiveness.

📌Branding: promoting a particular product or company utilizing advertising and distinctive design.

📌Subsidiary: less important than but related or supplementary to something / a company controlled by a holding company.



PHRASAL VERBS

📌To ask around: to ask many people the same question.

“I will ask around to find out who wants to go shopping together.”

📌To shop around: to compare prices for or quality of an item from different sources (similar to asking around)

“Our usual supplier is expensive. Let’s shop around for a better price on the cases.”



IDIOMS 📒

📌Ahead of the pack: to be more successful than the competition.

📌By the book: doing things according to the rules or the law.

 

Related Articles:

📌Acronyms in E-commerce https://www.englishpriority.com/acronyms-in-e-commerce/

📌Confusing words: Customer vs Client https://www.englishpriority.com/confusing-words-customer-vs-client/

📌Confusing words: Work vs Job https://www.englishpriority.com/confusing-words-work-vs-job/

 

 

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Negotiating Customer Requirements and Expectations- Part 2

“The most difficult thing in any negotiation, almost, is making sure that you strip it of the emotion and deal with the facts.” – Howard Baker

We often think of contract negotiations in terms of pricing, schedules as well as other key items, taking the details for granted. 

However, every line item in a statement of work or design specification must eventually be satisfied, and it is vital that you think strategically about each item during the negotiation period.

Let’s take a look at the last 5 rules that will help ensure that negotiations work to your advantage and benefit your customers.

6- Negotiating customer expectations

While there is uncertainty in every project you take on, contract negotiations are the best time for you to draw clear boundaries. 

At this point, you need to negotiate customer expectations to manage risk.  

Carefully evaluate areas of risk and look at all mitigation scenarios.

Review prior projects and identify how you have handled similar customer requirements in the past.

Offer something else to the customer in exchange for decreasing a requirement where you see risk.

7-  Handling cost-effective requirement

When you are negotiating details and technical requirements, always flag concerns about cost-effectiveness, and make your clients understand that ” just because something is possible does not mean it is cost-effective.” 

Always be transparent with your concern and explain how they will affect them.

Offer a lower cost requirement, option, or solution.

Identify other areas where cost can be reduced if this requirement cannot change.

8- Having a backup plan

If you cannot convince the customer to relax their requirements, what action will you take?  What is your backup plan?

It may sound hasty to ask this question, but it is actually a very important one to consider. 

Now it’s time to examine your fallback position:

If the customer does nothing to change the situation, what will you do?

Do you have a solution that will work as-is, even if not ideal?

Do you have experience in the fallback position or with the fallback solution?

9- Are you not certain of the exact end result? 

Sometimes, you may be confident you can reach a solution, but at the time of the contract signing, you may not have a clear understanding of what it will be. In these situations, deliberately negotiate wiggle room into those specific areas of the customer’s specification.

Discuss ideas for solutions to identify if the customer has something in mind that will meet their needs, and re-write requirements accordingly. Explain to the client possible issues that may occur.

In the contract, add wording that allows for flexibility (e.g. “as needed,” “if required,” or “as mutually agreed”)

10- Documenting Well

To help protect yourself should things head south, it’s always a good idea to document well.  

Buil up a written record before the contract was even signed.  This documentation will assist you in recovering commercial losses and support your position that any other path previously agreed upon constitutes a change.

Even if the customer does demand something else, you are in a good position to recover commercial losses or negotiate for something else as an offset.  

WEEKLY VOCABULARY 🗣

📌Strategically: in a way that relates to the achievement of long-term or overall aims and interests.

📌Prior: existing or coming before in time, order, or importance.

📌Mitigation: the action of reducing the severity, seriousness, or painfulness of something.

📌Red flag: phrase to describe dangerous situations or to warn people of bad ideas or potential problems.

📌Fallback: an alternative plan that may be used in an emergency.

PHRASAL VERBS

📌Agree on: have the same opinion about something; concur.

“Everyone on the team agreed on a date for the meeting..”

📌Wind up: to end something.

“I’d like to wind up the meeting by 11 o’clock.”

IDIOMS 📒

📌An offer one can’t refuse: an extremely attractive offer.

📌Come to terms with (something): feel acceptance toward something bad that has happened.

Related Articles:

📌Rules for Negotiating Customer Requirements and Expectations-Part 1

Rules for Negotiating Customer Requirements and Expectations

📌5 tips to communicate effectively with customers https://www.englishpriority.com/5-tips-to-communicate-effectively-with-customers-2

📌How to run effective meetings https://www.englishpriority.com/how-to-run-effective-meetings/

 

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Rules for Negotiating Customer Requirements and Expectations

“During a negotiation, it would be wise not to take anything personally. If you leave personalities out of it, you will be able to see opportunities more objectively.” – Brian Koslow

 

Has it ever happened to you that you gave your customer what you thought they wanted, not what they said they wanted?  

Not focusing enough attention on the details is a widespread mistake that tends to be made by beginners and experienced professionals. 

Let’s check out 5 (of 10) easy rules that will help ensure that negotiations work to your advantage and benefit your customers.

 

1- Understand the meaning of the requirement

It may sound silly, but it is a significant one. Carefully analyze the customer’s specifications and technical requirements. Here is an example

“All training materials and aids shall be ready before the training.”

Is there a specific list of training materials?  How soon before training?  What does “ready” mean?  Specifics are important.  

Always ask yourself, “do I understand the meaning of this requirement?” Make it a point to clarify ambiguous and open-ended statements. Personally reviewing requirements with your customer can eliminate simple misunderstandings and moments of uncertainty.  

 

2- Aligning the requirement’s intent with how it is written

Remember that customers often write specifications and requirements that make sense in their world but may not make sense in yours.  Here is an example:

“If a design or production defect is found and attributable to the seller, the seller must buy back the defective product.” 

Obviously, the intent here is that the seller is responsible for resolving the issue at their cost.  But a better way of stating this would be that “the seller should simply replace the defective product at no charge.”  

You must define requirements that give you a clear target to achieve and an element of control in how you do it.

 

3- Negotiating for a better definition

– Aim for specific measurements.

– Define requirements in what you can control.

– Focus on the tangible result of your work, not what the customer will do with it.

For example, imagine your customer asking you to construct a swimming pool with 7,000 gallons of water.  You could make a large shallow pool or a deep and narrow one and still meet their requirement.  

Make sure the customer provides you with the dimensions they want, so there is no miscommunication or uncertainty in expectations.  Again, redefine requirements to make it easier to confirm you’ve met your obligations when the job is finished.

 

4- Negotiating away requirements you cannot meet

Defining the intended result is only half of your battle. It may sound obvious but do not sign up for something you cannot achieve.  Always apply a realistic context to your negotiations.

– Ask the Customer why the requirement is defined in that way.

– Explain why it concerns you or what the risk is if unchanged.

– Give an example of how this may be an issue.

– Provide alternative wording that is more suitable to the situation.

 

5- Identifying acceptable proof of work completion

Often, a customer will ask you to demonstrate you have met all of their requirements at the end of a project.  

Before signing a contract, spend time identifying ways you can show you have met every stated requirement in the customer’s document.  

– Take for habit, add wording into the customer’s requirement to formally define deliverables, so it is clear.

– Always ask the customer how they will verify a requirement has been met.

– Tell the customer how you intend to comply and sign an agreement.

 

WEEKLY VOCABULARY 🗣

📌Supersede: take the place of (a person or thing previously in authority or use); supplant.

📌Trickier: (of a task, problem, or situation) requiring care and skill because difficult or awkward.

📌Wording: the words used to express something; how something is said.

📌Suitable: right or appropriate for a particular person, purpose, or situation.

📌Miscommunication: failure to communicate adequately.

 

PHRASAL VERBS

📌Substitute for: One that takes the place of another; a replacement.

“There is still no substitute for the manager who was fired.”

📌Act in accordance with: following the rules of standards of.

“The employees said they acted in accordance with CEO orders.”

 

IDIOMS 📒

📌Agreement in principle: in a negotiation, an agreement in which not all details have been worked out.

📌Draw a line in the sand: issue an ultimatum; specify an absolute limit in a conflict.

 

Related Articles:

📌How to run effective meetings https://www.englishpriority.com/how-to-run-effective-meetings/

📌Let’s talk SALES! https://www.englishpriority.com/lets-talk-sales/

📌5 tips to communicate effectively with customers https://www.englishpriority.com/5-tips-to-communicate-effectively-with-customers-2

 

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Tactics For Effective Staff Meetings

“Time – the one asset none of us are ever gonna get more of.” — Gary Vaynerchuk

 

Meetings are a necessary part of every organization. Unfortunately, meetings can have a bad rap—and often for good reason. A poorly run meeting can be unproductive and, thus, a waste of employees’ valuable time.

Here are 6 tips for ensuring that each meeting you lead is effective and serves its intended purpose.

 

1- Come prepared

Every meeting should have specific goals, whether it’s sharing crucial information, brainstorming about a challenge facing your organization, or planning an event. If you’re leading the meeting, you should have an agenda. Whether you share this with all attendees or not, it will help you stay on task and make sure you don’t miss anything important that you wanted to discuss.

Once you’ve determined your agenda topics and meeting schedule, communicate with your team if they need to prepare anything in advance. This is a fantastic opportunity to give team members a chance to lead discussions, share important updates, offer suggestions, and come away with action items for the next meeting. Still, they won’t be able to do that if they’re not prepared.

 

2- Keep meetings as short as possible

Don’t rush through important issues, but don’t let meetings drag on longer than necessary. If you schedule a meeting for an hour, then make sure you finish within that time. This shows the other attendees that you respect their time enough not to waste it or assume that your meeting is the most important thing on their schedules. Plus, with studies showing that people have attention spans of only 20 to 30 minutes, it may not be beneficial to have a long meeting.

 

3- Use creative tactics to keep staff engaged

– Tell a joke or fun fact. As they say, laughter is the best medicine, which is why starting off with a joke can actually make attendees feel more comfortable and relaxed. 

– Pass the baton on to someone else. Sometimes having the same speaker in every meeting can get stale. Before the staff meeting, choose a team member who will lead the meeting. You’ll provide he/she with the agenda and materials as needed. 

– Try a fun activity. One ice-breaker game many corporate companies love is Kahoot, Wordwall, or Quizalize  All it takes is your smartphone device, one code, and a bunch of engaging questions to make your team laugh. This alone can promote excitement for future meetings. 

 

4- Get everyone involved

You want everyone to have some ownership of the issues you’re discussing, and if you’re the only one talking the whole time, that can be difficult. Staff may mentally check out or struggle to connect their roles and responsibilities to the meeting topics if they’re not engaged.

Always pay attention. Don’t be a distracted facilitator; stay off your phone or computer and be fully present at the meeting.

 

5- Embrace opportunities for conflict

When you leave the room, everyone should be on the same page, but staff meetings should be a safe place to disagree. This will show new staff that it’s okay to disagree in a healthy, respectful manner, which makes them more comfortable speaking up. New staff may have perspectives from the outside that you didn’t have before.

Ask the right questions. Spend time-solving problems. Keep things relevant. Make sure any action items from the meeting have a clear owner.

 

6- Genuinely consider everyone’s opinions

Even in an environment where staff is not punished for speaking up, they may stop providing input if their opinions are never truly considered.

Always include some element of praise in all-staff meetings.

This shows your staff that their work is seen and appreciated, and they’re encouraged when they are highlighted in that way.

Ask attendees how staff meetings can be improved upon in the future.

 

WEEKLY VOCABULARY 🗣

📌Icebreaker: a game or joke that makes people who do not know each other feel more relaxed together.

📌Struggle: make forceful or violent efforts to get free of restraint or constriction.

📌Unproductive: not producing or being able to produce large amounts of goods, crops, or other commodities.

📌Suggestion: an idea or plan put forward for consideration.

📌Facilitator: a person or thing that makes an action or process easy or easier.

 

PHRASAL VERBS

📌Bring forward: to change the date or time of an event so that it happens earlier than planned.

“The meeting has been brought forward to this Friday instead of next week.”

📌Draw up: to prepare something official, for example, a contract, in writing.

“Now that we have agreed on the details, I’ll draw up the contract and send it to you tomorrow.”

 

IDIOMS 📒

📌Run a tight ship: a well-managed organization.

📌On the same wavelength: think similarly, and understand each other.

 

Related Articles:

📌Organizational Climate https://www.englishpriority.com/organizationalclimate/

📌How to ask for people’s opinions https://www.englishpriority.com/how-to-ask-for-peoples-opinions/

📌Business Communication https://www.englishpriority.com/business-communication/

 

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Differences Between Leaders and Managers

“Leadership is the art of giving people a platform for spreading ideas that work.” — Seth Godin.

 

You’ve likely had a manager or two that you weren’t very fond of. And on the flip side, you’ve probably worked with or for someone who you looked up to. So, not every manager is good at leadership, and not every great leader is good at management. 

 

Suppose you’re a current or aspiring manager. In that case, it’s really important to focus on good leadership, and it can be a huge asset to understand the differences and how you can work to develop the characteristics of both.

So, is a good manager automatically a good leader? What is the difference between leadership and management?

The main difference is that leaders have people who follow them while managers have people who work for them.

Managers are generally responsible for the day-to-day operations of an operation. They have people who report to them, oversee their work, and help make all projects run smoothly. They manage systems confidently and help their workers feel understood and meaningful to the organization.

Leadership is all about building a vision for people to follow. They inspire and direct with authority and intelligence. They help people feel confident and excited to follow their lead. 

Both leadership and management are important to have in every organization. Without leadership, teams would be directionless and not be united on a vision. Without management, teams wouldn’t be able to take actionable steps or complete the goals they need to achieve their vision. 

 

Let’s check the differences in style of approach to team management between a leader and a manager:



Managers 

Leaders

Focus on goals

Focus on vision 

Ask “how” and “when”

Ask “what” and “why”

Provide tasks

Provide direction

Create stability

Create change 

Think of the short-term

Think of the long-term 

 

Playing both roles

While there’s a clear distinction between the two roles, certain situations will require managers to step up into a leadership role while others will need leaders to take on more of a managerial role. Below are a few examples of when this may be required.  

 

Managers as leaders: 

– When overseeing an extensive team.

– In the absence of or during a transition of a team leader.

– While providing mentorship to team members or employees.

 

Leaders As Managers: 

– When taking on a direct report.

– In the absence of or during a transition of a key manager.

– While working with managers or direct reports who need additional support or more specific guidance.

 

Keep in mind that if a manager is ineffective, it can lead to reduced productivity, loss of motivation of employees, and an inefficient workflow. If a leader is ineffective, team performance may also be impacted, resulting in employee turnover, employee development suffering, and the organization’s culture misaligned.

This is why it is important to understand the differences between each style of approach to team management and effectively use each style in the correct situation to garner the most from your staff.

 

WEEKLY VOCABULARY 🗣

📌Oversee: supervise (a person or work).

📌Managerial: relating to management or managers, especially of a company or similar organization.

📌Monotonous: dull, tedious, and repetitious; lacking in variety and interest.

📌Workflow: the sequence of industrial, administrative, or other processes through which a piece of work passes from initiation to completion.

📌Actionable: able to be done or acted on; having practical value.



PHRASAL VERBS

📌Bring off: to succeed in doing something difficult synonym pull something off. 

“It was a difficult task but we brought it off.”

📌Look into: examine, explore, or probe. 

“We need to look into the reasons behind why half the class failed the exam.”



IDIOMS 📒

📌Like clockwork: precisely; with extreme regularity.

📌On an even keel: stable, balanced.

 

Related Articles:

📌Hard Skills and Soft Skills in the Workplace https://www.englishpriority.com/hard-skills-and-soft-skills-in-the-workplace/

📌How to sound more Professional at Work https://www.englishpriority.com/how-to-sound-more-professional-at-work/

📌Starting and Running a Successful Business https://www.englishpriority.com/starting-successful-business/

 

 

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4 tips for a Successful Phone Interview

“If opportunity doesn’t knock, build a door.” — Milton Berle

Relatively short, typically lasting between a few minutes and an hour, focused on confirming your match with the job opportunity.

You have to accomplish your goal –selling yourself, your experience, your skills, and your value– using just three resources: your voice, your attitude, and your previous preparation.

Easy Steps for Successful Phone Interviews

1- Choose carefully where and when you take the call.

Do not take the call in your workplace. Reschedule if you have to.

Most recruiters will understand that their timing may not be correct and be willing to reschedule. 

Schedule the interview carefully, choosing a time that works best for you. Choose a time when you can be in a quiet place where you won’t be interrupted by a boss, coworker, family member, or loud noises.

2- Listen and answer carefully

Make sure you’re listening to every word and follow up with questions that show you were actively listening to what they were saying.

Avoid making assumptions about what is being said. Ask for clarification if necessary so that your response will be most appropriate.

3- Focus on your language and voice

Modulate your tone and word choice to make a positive impression. 

Speak, stay upbeat, and use positive language.

Maintain a friendly yet professional tone rather than sounding rehearsed.

4- Prepare in advance

Practice your answers to common interview questions with friends or family.

Record yourself speaking. Playback your recording, and determine how you can improve. 

WEEKLY VOCABULARY 🗣

📌Spine-tingling: very exciting, thrilling, or frightening.

📌Anxious: experiencing worry, unease, or nervousness, typically about an imminent event or something with an uncertain outcome.

📌Conjecture: an opinion or conclusion formed on the basis of incomplete information.

📌Speechless: unable to speak, especially as the temporary result of shock or some strong emotion.

📌Lighten: make or become lighter in weight, pressure, or severity.

PHRASAL VERBS ✍

📌Follow up: pursue or investigate something further.

“How do you politely follow up a meeting?”

📌Rely on: to expect (something) with confidence; to be certain that (something) will happen or exist.

“The economy may improve next year, but it’s not something you can rely on.”

IDIOMS 📒

📌Jaw drop: very surprised or shocked.

📌Bright-eyed and bushy-tailed: happy and full of energy.

Related Articles:

📌Prepare For a Job Interview https://www.englishpriority.com/prepare-for-a-job-interview/

📌Most common Job Interview questions part 1 https://www.englishpriority.com/mostcommonjobinterviewquestionspart1/

📌Most Common Job Interview Questions Part 2 https://www.englishpriority.com/most-common-job-interview-questions-part-2/

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5 Tips to Negotiate Your Salary

“If you walk into a salary negotiation without a number, you’re at the mercy of an experienced hiring manager.” — Ramit Sethi.

Salary negotiation is a critical step in the hiring process. 

It is important to understand that getting the salary you deserve is part of advancing in your career, and negotiating your salary will require you to walk into the conversation confident, prepared, and ready to secure the pay you deserve.

Let’s check those 5 tips to negotiate your salary and help employers better understand the value you provide.

 

  • Know Your Worth

Before you go into a salary negotiation, you must find out, objectively, how much someone in your position, with your experience and in your geographic location, should be paid.

For example, an administrative secretary in South America may have a lower average salary than one in the US, given all other factors the same. It is not just a matter of the country’s life cost but heavily related to how much the industry is willing to pay and offer/demand related.

 

  • Prepare Your Talking Points

When you begin your salary negotiation, be sure to reiterate why you’ll be a valuable employee and consider using the following factors to justify your desired salary: years of industry experience, years of leadership experience, education level, career level, skills, licenses and certifications, results you’ve achieved in previous roles such as goals you’ve met, the revenue you’ve helped drive, or awards you earned, etc.

Rehearsing your talking points can help you gain confidence and identify areas of improvement in your speech. This step is crucial because talking about money can sometimes feel uncomfortable, but the more you practice, the more comfortable you’ll feel when it comes time to have the conversation.

 

  • Be Vague about Salary History and Expectations

“If you talk about you’re making an unreasonably low salary now, that inequity will simply repeat itself.”

You might be asked, “What was your salary in your previous position?” In that case, answer with something vague like “I would be delighted to discuss compensation details further once I’ve learned more about the position.”

If you are asked about salary expectations again, keep it vague and give as much of a non-answer as you can.

For example:

– “Do you have a salary range in mind?”

– “I will consider any reasonable offer” or “I will contemplate the benefits package as a whole.” 

 

  • Counter Offering and Negotiating

When asking for more money, it can be tempting to bring up phrases like “I have two young kids and daycare is very expensive; any chance we can do more on salary?”. Don’t play those cards.

If you feel the employer’s original offer is below the value that aligns with your skills and experiences, justify your ask by citing market salary standards, and most importantly, your value and what you bring to the table.

Rather than saying, “I think I deserve $35,000,” consider saying, “Correct me if I’m wrong, but I’ve heard that people with education level and experience like me typically earn $35,000 to $45,000.”

Another essential rule of salary negotiation is to give the employer a slightly higher number than your goal. However, be flexible. Even if the employer is unable to provide the salary amount you want, they may be able to offer other forms of compensation.

 

  • Express Gratitude

Probably you invested a great deal of energy and time interviewing for the position, but the employer has also invested time in the process, so you must recognize this and thank them for considering you for the opportunity. Even if you end up declining the offer, it is crucial to do so professionally and cordially. After all, you never know what opportunities they may have available for you in the future.

 

WEEKLY VOCABULARY 🗣

📌Earned income: money derived from paid work. 

📌Take-home pay: income remaining from salary or wages after deductions (as for income-tax withholding.

📌Discouragement: a loss of confidence or enthusiasm; dispiritedness.

📌Standard of living: wealth, comfort, material goods, and necessities of certain classes in certain areas.

 📌Quality of life: the standard of health, comfort, and happiness experienced by an individual or group.

 

 

 

PHRASAL VERBS ✍

📌Be qualified for: having complied with the specific requirements or precedent conditions (as for an office or employment).

“She is highly qualified for the job.”

📌Be cut out for something: naturally able or suited to do or be (something).

“Why do you think that you are cut out for this job?”

 

 

 

IDIOMS 📒

📌Live from hand to mouth: to have just enough money to live on, to have no money to spare. 

 📌Flat broke: you don’t have any money at all. 

 

 

 

Related Articles: 

📌How to ask for a pay raise https://www.englishpriority.com/how-to-ask-for-a-pay-raise/

📌Money Anxiety https://www.englishpriority.com/moneyanxiety/

 📌Essential Financial Terms https://www.englishpriority.com/essential-financial-terms/

 

 

 

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5 Tips for Effective Communication with Customers

Communication methods vary from business to business. 

Now, whether you are on the phone or face to face, some tips can help us communicate more effectively and improve customer service.

  1. First, First impression. Creating a comfortable atmosphere is extremely important when you meet with a customer for the first time. If you are polite and listen to his/her demands patiently and show them interest, no doubt they will feel confident and comfortable to go on a second or third meeting with you. You will not need to convince them of how good your product or service is. If you pay attention to them, they will surely pay attention to you too.
  2. Show them you care. Automatic responses are more accessible and faster, but, you should keep in mind that, on the other side, there’s another human being, and showing them you care. Ask them about their business problems, doubts, and expectations. Be empathetic, let them know you understand what they are trying to say. Give them advice, options, and solutions when necessary.
  3. Beware of interrupting. Let them express themselves and make the most out of that information. You need to know what their problems and necessities are, so let them speak freely.
  4. Provide answers to technical questions. Be empathetic, let them know you understand what they are trying to say. Give them advice, options, and solutions when necessary.
  5. Conclude the conversation nicely. Try to close the conversation well as you started it, with a good atmosphere. Make them feel happy and that the time they invested in the conversation was worth it. Let them know you’ll be working on their demands and that you’ll be back to them as soon as possible. 

WEEKLY VOCABULARY 🗣

📌Well-mannered: having or showing good manners; polite.

📌Work alongside: work with other people in the same place and for the same purpose.

📌Feeling comfortable: the sense of calm, of repose, experienced while knowing that all is okay, even when things could be better.

📌To interact: act in such a way as to affect another; act reciprocally.

📌Fussy: (of a person) fastidious about one’s needs or requirements; hard to please.

PHRASAL VERBS ✍

📌Butter up: to praise or flatter someone excessively.

“Raul was always buttering up the boss, so he was surprised when he failed to get a promotion.”

📌Let on: to talk about something intended to be a secret.

“Mrs.Gupta knows more than she lets on.”

IDIOMS 📒

📌Like the cat that swallowed the canary: very proud.

📌Put one’s foot in it: to say something that causes someone to be embarrassed, upset, or hurt especially when the speaker did not expect that reaction.

Related Articles:

📌Dealing with Customers https://www.englishpriority.com/dealing-with-customers/

📌Business Communication https://www.englishpriority.com/business-communication/

📌How to be an Active Listener https://www.englishpriority.com/how-to-be-an-active-listener/

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Stop Procrastinating

How to Stop Procrastinating

Sometimes waiting until just before a deadline is very motivating. And sometimes, procrastination is a way to postpone a dreaded task until we feel more prepared, energetic, or able to do it. 

Sound familiar? If so, you’re not alone!

Procrastination is a trap that many of us fall into.

But sooner or later, chronic procrastinating will begin to deteriorate job performance. It will also affect our mood and state of mind by generating worry, fear, or added stress. 

If procrastination has become a problem for you, let’s check these strategies to help you be more productive.

 

1 – Make the rewards of taking action more immediate

Bundle a behavior that is good for you in the long-run with a behavior that feels good in the short-run.

The basic format is: Only do [THING YOU LOVE] while doing [THING YOU PROCRASTINATE ON].

Here are a few common examples of temptation bundling:

  • Only watch your favorite show while doing some physical exercise.
  • Only listen to audiobooks or podcasts you love while doing household duties.
  • Only get a manicure while processing overdue work emails.

 

2 – Make the Task More Achievable

The 2-Minute Rule states, “When you start a new habit, it should take less than two minutes to do”.

The idea is to make it as easy as possible to get started and then trust that momentum will carry you further into the task after you begin.

 

3- Design Your Future Actions

One of the favorite tools psychologists use to overcome procrastination is called a “commitment device”. 

An example, you can stop wasting time on your phone by deleting games or social media apps, or hiding your PlayStation in a closet and only taking it out when you don’t have pending tasks.

 

Finally, take  a look at the recommendations from our friends at mindtools.com

  • Forgive yourself for procrastinating in the past. Studies show that self-forgiveness can help you to feel more positive about yourself and reduce the likelihood of procrastination in the future.

 

  • Commit to the task. Focus on doing, not avoiding. Write down the tasks that you need to complete, and specify a time for doing them. This will help you to proactively tackle your work.

 

  • Promise yourself a reward. If you complete a difficult task on time, reward yourself with a treat, such as a slice of cake or a coffee from your favorite coffee shop. And make sure you notice how good it feels to finish things!

 

  • Ask someone to check up on you. Peer pressure works! This is the principle behind self-help groups. If you don’t have anyone to ask, an online tool such as Procraster can help you to self-monitor.

 

  • Act as you go. Tackle tasks as soon as they arise, rather than letting them build up over another day.

 

  • Rephrase your internal dialog. The phrases “need to” and “have to,” for example, imply that you have no choice in what you do. This can make you feel disempowered and might even result in self-sabotage . However, saying, “I choose to,” implies that you own a project, and can make you feel more in control of your workload.

 

  • Minimize distractions . Turn off your email and social media, and avoid sitting anywhere near a television while you work!

 

  • Aim to “eat an elephant beetle” first thing, every day! Get those tasks that you find least pleasant out of the way early. This will give you the rest of the day to concentrate on work that you find more enjoyable.

 

“Procrastination is one of the most common and deadliest diseases, and its toll on success and happiness is heavy.” — Attributed to Wayne Gretzky

 

 

WEEKLY VOCABULARY 🗣

📌Shilly-shally: fail to act resolutely or decisively.

📌Nonresolution: failure to resolve something.

📌Diligent: caring and conscientiousness in one’s work or duties.

📌Assignment: a task or piece of work assigned to someone as part of a job or course of study.

📌Work-shy: (of a person) lazy and disinclined to work.

 

 

PHRASAL VERBS ✍

📌Put off: postpone something.

“Talking about homework, I always put it off until the last minute.”

📌Give up: to stop trying.

“After ten minutes trying to get the answer I gave up.”

 

 

IDIOMS 📒

📌Fish or cut bait: stop vacillating and act on something or disengage from it.

📌Play for time: to delay until you are ready.

 

 

Related Articles:

📌4 skills to Develop Emotional Intelligence https://www.englishpriority.com/4-skills-to-develop-emotional-intelligence/

📌Mastering Emotional Balance https://www.englishpriority.com/mastering-emotional-balance/

📌Learner Autonomy https://www.englishpriority.com/learner-autonomy/

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Simple Ways to Be More Productive

Focus on progress.

Small changes in how you work can gradually add up to big changes in productivity.

The secret to lasting change is acknowledging and accepting that real change takes discipline, time, and patience.

Maintaining the same level of productivity throughout the day is next to impossible. For most of us, making the most of our peak productivity hours is also a constant struggle. So, what can you do to improve your productivity?

Let’s learn how to identify and make the most of your peak productivity hours, following these 5 recommendations.


  • Identify Your Peak Productivity Hours

Keep a log for a couple of days. Every 2–3 hours check to see if you feel awake and productive or sluggish and tired. Once you know what your most productive hours are, assign them to work without distractions.

For example, most people have peak productivity hours in the first two hours after waking. But, also most people spend this time on social media. So, if you tend to spend your time on social media in the morning, cutting into your peak productivity hours, you may improve by changing that!


  • Identify Your Own Daily Rhythm

Are you a morning person, a night owl, or maybe you are somewhere in between?

Most people go through a predictable pattern every day: a peak, a trough, and a recovery phase.

For example, a morning person may be most alert between 7 and 10 am, sluggish after lunch, and regain steam at 4 pm. A person who’s a night owl may feel mentally sharpest from 9 pm-1 am. 

So, identify your own daily rhythm, create your personal timesheet schedule work, and use it to your advantage.


  • Identify Your Current Tasks

It’s one thing to be aware of your most productive hours, but it’s another thing to be able to prioritize that time to work on your most important tasks. So, the next step in prioritizing these tasks is to figure out what your principal responsibilities are.

Write down every task you can think of. If you don’t have to do them at a specific time, then just make a note of them as secondary responsibilities.


  • Identify Your Most Important Responsibilities

Peak energy tasks – require to be done when you’re feeling wide awake.

Mid-level energy tasks – need some thinking but are not as important.

Low-level energy tasks – can be done when you’re feeling fatigued or sleepy.

Make sure you fill your mental peak times with your hardest tasks, you need the most concentration to perform them.

For example, a dressmaker has to use the sewing machine at her peak. When she has medium levels of energy, she can reply to messages from her customers. When she has low levels of mental energy, she can make errands like going to buy buttons.


  • Form habits that improve productivity

No matter how brilliantly you plan your week, there’s only so much a plan can do. After all, many well-laid plans can fail if you do not have the will to implement them. 

Here are some habits and best practices that you should follow to make the most of your peak productivity hours:

– Always finish your most important and most challenging tasks first.

– Break tasks down into parts that can be quickly completed.

– Learn to delegate tasks and say no (when needed).

– Take small and frequent breaks to improve your productivity.

– Identify your distractions and consciously avoid them.

– Regularly declutter your workspace.

– Find ways to optimize repeat tasks using business tools.

 

WEEKLY VOCABULARY 🗣

📌Procrastinate: delay or postpone action; put off doing something.

📌Diligent: having or showing care and conscientiousness in one’s work or duties.

📌Effort: a vigorous or determined attempt.

📌Strength: the quality or state of being physically strong.

📌Committed: feeling dedication and loyalty to a cause, activity, or job; wholeheartedly dedicated.



PHRASAL VERBS

📌Take over: assume control of something.

“Who will take over the leadership of the club?”

📌Knuckle down: apply oneself seriously to a task.

“It’s time we knuckle down.”



IDIOMS 📒

📌Kick the can down the road: to delay dealing with a serious problem in the hope that it will go away.

📌To put something on ice: to delay doing anything about a plan or idea.



Related Articles:

📌Dealing with Interruptions https://www.englishpriority.com/dealing-with-interruptions/

📌Learning from our Mistakes https://www.englishpriority.com/learning-from-our-mistakes/

📌Types of Motivation to Achieve your Goals https://www.englishpriority.com/types-of-motivation-to-achieve-your-goals/



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