Habits of Highly Effective Students

 

“Being a student is easy. Learning requires actual work.” — William Crawford

 

The key to becoming an effective student is learning to study smarter, not harder.

To do well, you have to start developing good study habits. It may take approximately one month to get into a routine before it becomes second nature.

Here are some tips that help you be efficient when studying.

 

1Time periods

Don’t attempt to cram all your studying into one session.

Space their work out over shorter periods and rarely try to cram all of their studying into just one or two sessions. 

You need to learn to be consistent in your studies and to have regular, yet shorter, study periods.

 

2Plan when you’re going to study

Schedule specific times throughout the week when you are going to study — and stick with your schedule. 

Even if you’re all caught up with your studies, create a weekly routine where you set aside a few days or weeks to review your courses.

 

3– Study at the same time

It is important to create a consistent, daily study routine. When you study simultaneously, your studying will become a regular part of your life. You’ll be mentally prepared for each study session, and each study session will become more productive. It is ok to change your schedule but get back on your routine as soon as possible. 

 

4– Each study time should have a specific goal

Simply studying without direction is not practical. You need to know precisely what you need to accomplish during each study session. Before you start studying, set a study session goal that supports your overall academic goal (i.e. memorize 25 vocabulary words to ace the vocabulary section on an upcoming German test.)

 

5– Start with the most difficult subject first

As your most challenging assignment or subject will require the most effort and mental energy, you should start with it first. Once you’ve completed the most challenging work, completing the rest of your work will be much easier. Believe it or not, starting with the most difficult subject will significantly improve your study sessions’ effectiveness and academic performance.

 

6– Make sure you’re not distracted while you’re studying

Before studying, find a place you won’t be disturbed or distracted. For some people, this is a quiet cubicle in the recesses of the library. For others, it is in a common area with little background noise.

 

7– Review your notes before starting an assignment.

Always make sure to take good notes in class. Before you start each study session and a particular assignment, review your notes thoroughly to ensure you know how to complete the assignment correctly. Reviewing your notes before each study session will help you remember important subject matter learned during the day and ensure your studying is targeted and effective.

 

8– Never procrastinate your planned study session

It’s effortless and common to put off your study session because of a lack of interest in the subject, because you have other things you need to get done, or because the assignment is challenging. Procrastination leads to rushing, which is the number one cause of errors. If you procrastinate your study session, your studying will become much less effective, and you may not accomplish everything you need.

 

WEEKLY VOCABULARY 🗣

📌Frustrating: causing annoyance or upset because of an inability to change or achieve something.

📌Accomplished: highly trained or skilled.

📌Effective: not characterized by or conducive to health or moral well-being.

📌Assignment: a task or piece of work assigned to someone as part of a job or course of study.

📌Routine: a sequence of actions regularly followed; a fixed program.



PHRASAL VERBS

📌Brush up (on): to improve something that you previously knew, to try and make it a little better or just to refresh your memory.

“If you want to brush up on your English, you can listen to some previous recordings of my podcasts.”

📌Piece together something: to assemble the pieces of something, such as a jigsaw puzzle.

“Don’t worry, I’ll piece together a notebook for the new student.”

 

IDIOMS 📒

📌Can’t make heads or tails of it: do not understand something, or become confused by something.

📌Pick his brain: ask questions of someone to learn more about a subject that he knows better than you.

 

Related Articles:

📌How to be an Active Listener https://www.englishpriority.com/how-to-be-an-active-listener/

📌Learner Autonomy https://www.englishpriority.com/learner-autonomy/

📌Realistic and Practical New Year’s Goals  https://www.englishpriority.com/types-of-motivation-to-achieve-your-goals/

 

 

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How to Have More Productive Stand-up Meetings

‘The majority of meetings should be discussions that lead to decisions.’ — Patrick Lencioni

 

The term “stand up” was coined as these meetings are typically conducted on foot. 

However, it has evolved to mean any short (between 5-15 minutes), regularly scheduled meeting usually held at the start of the day – making it an excellent format for those working remotely. It might be held with a particular team or include representatives from different departments. 

The main objectives of stand-up meetings are to help employees prioritize their goals for the day and address any obstacles they are currently facing to open up the opportunity for collaboration. 

 

Here are 7 best practices for holding short, effective stand-up meetings with your team.

 

1- Set clear ground rules

The value managers get from stand-up meetings is rooted in speed and efficiency.  However, the biggest challenge that leaders encounter is the tendency for participants to lose sight of the get-in, get-out mindset, turning what is supposed to be a quick briefing into a full-blow discussion. 

Here are suggested ground rules for stand-up meetings:

– Set a time limit for individuals to speak and the meeting.

– Start on time, every time.

– Expect representatives to come prepared. If regular participants cannot attend, send a backup if possible.

– Stay focused and on-task for the 10-15 minutes you are together.

 

2- Where to Hold a Stand-Up? 

Making people stand for 15 minutes in the same place will keep them on task.  After those 15 minutes, people will be itching to get moving again.  And, let’s face it, a relaxed setting to sit and enjoy a cup of coffee just invites someone to tell a good (time-consuming) story, which is the opposite of productivity.

 

3- Find a time that works for everyone

If participants struggle to attend due to conflicts or logistical challenges, it will erode the value of the meeting entirely.

 

4- Have a clear agenda

The most productive meetings have a clear and set agenda. 

The best way to stay on track during your standup is to set a timer and stick to it. Of course, this means you have to start on time—sometimes, no matter who is missing from the meeting. 

– Focus on the process.

– Focus on people.

– Make sure you don’t go off-topic (unless there’s a good reason). To prevent team members from getting off track, don’t hesitate to quickly remind participants that the goal of the discussion is to exchange critical information and let people get back to work.

– Take a moment to let each participant speak or ask questions before dismissing everyone.

 

5- Have a task priority ranking system

Covering the most important matters of the day helps to know which tasks take priority.

You can do this by polling your team in a group chat before the meeting every morning and having them rank the ongoing projects and tasks.

Show the results at the meeting and use them to set the agenda and focus everyone’s status update. This was a fun one that enlightened us about what each person thought was important (or not) and kept us super aligned.



6- Keep groups small and streamlined

If you have a 15-minute stand-up with more than 15 people, your team will have less than a minute to talk. It also means that people will be much less likely to stay engaged.

With small and streamlined groups, it’s easier to make sure everyone present is relevant and can get the most out of the meeting.

 

7- Sideline, big topics for another time

Special issues that require more comprehensive discussion and analysis should be sidelined.  For instance, if you notice it’s the fourth day in a row that sales missed expectations, you should probably investigate why – but the stand-up meeting is not the place to do it.  Maintain discipline in the stand-up meeting and schedule a separate time for the larger discussion.

 

WEEKLY VOCABULARY 🗣

📌Unproductive: not effective in bringing something about; not yielding results, benefits, or profits.

📌Enlightened: having or showing a rational, modern, and well-informed outlook.

📌Team-building: the process of causing a group of people to work together effectively as a team, especially by means of activities and events designed to increase motivation and promote cooperation.

📌Nonsense: spoken or written words that have no meaning or make no sense.

📌Methodical: done according to a systematic or established form of procedure.

 

PHRASAL VERBS

📌Draw up: to prepare something official, for example, a contract, in writing.

“Now that we have agreed on the details, I’ll draw up the contract and send it to you tomorrow.”

📌Jot down: write something quickly on a piece of paper so that you remember it.

“I jotted down most of the details from the meeting to help me relate it to the team.”

 

IDIOMS 📒

📌To put (someone) in the picture: starting to include someone in a specific dialogue or getting involved with an existing project.

📌To bring your ‘A’ game: this is a sport saying that has wiggled its way into business terminology. If your coworker or boss asks you to get your ‘A’ game, you must bring your best efforts. 



Related Articles:

📌How to Handle Controversial Topics in the Workplace https://www.englishpriority.com/how-to-handle-controversial-topics-in-the-workplace%ef%bf%bc/

 

📌How to sound more Professional at Work https://www.englishpriority.com/how-to-sound-more-professional-at-work/

 

📌5 Tips for Effective Communication with Customers https://www.englishpriority.com/5-tips-for-effective-communication-with-customers/

 

 

 

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Dealing With Unprofessional Clients (Part II)

Difficult clients are part of the cost of doing business. Most often, they’re difficult because they’re unhappy with the service you’ve provided. Sometimes, they could simply have a personality that clashes with your company values, or they have expectations that are way out of whack with reality.

 

7- Gather opinions

Business relationships rely heavily on communication, and as we all know, sometimes two people just don’t see eye to eye.  Asking for outside perspectives or feedback from trusted colleagues or friends can open new communication paths or provide a different lens through which you can examine the client relationship.

 

8- Set boundaries

It’s important to set boundaries early on and be firm in your communication. You don’t want to let the customer take advantage of you, but you also don’t want to come across as unprofessional or unyielding.

Start by establishing what you will and won’t tolerate. Be clear with the client about what is and isn’t acceptable, and if they continue to cross the line, take action accordingly

Examples could include:

– Limited working hours on weekends.

– Minimum notice for a given action.

– Standard lead times for tasks.

– Standard pricing changes.

 

9- Counterattacking with customer responsibility

It’s always a good idea to put each party’s responsibilities in writing when signing the contract.  Clearly defining roles and responsibilities up front and holding the customer accountable is an effective strategy for pushing back on their unprofessional ways.

Further, tasking customers with actions that put the ball back in their court – things to do to move things along – can also be an effective way to manage their behavior.

For example:

– “We already spoke with Sebastian about this; please consult with him, and we can speak again soon.”

“Please review our minutes from the September meeting, and you’ll see our agreement documented.”

– “Please verify this is acceptable on your end before telling us to proceed. The schedule doesn’t allow time for us to have to redo this work.”

 

10- Escalate

Sadly, there are some situations when there is a need to escalate a dispute or issue to higher levels of the organization.  So remember that escalation is not about getting people in trouble; it’s simply about resolution.

For example:

– If contractual obligations are not being met.

– When there’s no authority to make a given decision.

 

11- Put your client on probation

If this is a common occurrence, and the previous steps have not deterred the behavior, feel free to put the client on probation. Clearly explain to the client that you’re providing excellent service for him and don’t want to see the relationship end, but also explain your stance on how you expect you and your staff to be treated. Advise your client that he will be placed on a 30-day probationary period, and you will no longer be able to do business with them if that behavior continues.

 

12- Part ways

If it’s your company, you choose who you work with and who you don’t. This is never an easy situation, but knowing how to react when it happens can make it much smoother. 

Contractually speaking, you can part ways with your client by identifying a fair stopping point and negotiating settlement terms.

But before making that decision, one must weigh its possible ramifications. For example, if the homeowner wants to sue for job abandonment, breach of contract, etc., you should have a good explanation of your reason for walking away. In these situations, we must remember that we are professionals and that the homeowner does not necessarily have to abide by the same standards. Furthermore, you can’t predict how a judge will see the case. Often, it is in the judge’s best interest to be pro-homeowner in cases of ambiguity.

 

WEEKLY VOCABULARY 🗣

📌Resolution: a firm decision to do or not to do something.

📌Purposefulness: the fact of having a practical purpose; behavior that shows a precise aim and determination.

📌Boundary: a line that marks the limits of an area; a dividing line.

📌Ramification: a consequence of an action or event, especially when complex or unwelcome.

📌Ongoing: continuing; still in progress.

 

PHRASAL VERBS

📌Follow up: pursue or investigate something further.

“I decided to follow up the client’s claims with phone calls.”

📌Have regard to: as concerns; concerning.

“Mr. Jones made inquiries with regard to the absence of the new employee.”

 

IDIOMS 📒

📌Tread on the heels of following one very closely.

📌Have a short fuse: a tendency to get angry quickly.

 

Related Articles:

📌Dealing With Unprofessional Clients I

https://www.englishpriority.com/dealing-with-unprofessional-clients-part-i/

📌Business Communication https://www.englishpriority.com/business-communication/

📌How to FINALLY Reduce Stress https://www.englishpriority.com/how-to-reduce-stress/



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Dealing With Unprofessional Clients (Part I)

“Don’t let your mood dictate your manners.”

Working with unprofessional and disrespectful customers is an unfortunate yet inevitable reality that we must face. Whether they’re always asking for more than you’re willing to give or demanding unrealistic deadlines, how you respond can make the difference between losing customers and satisfying customers. 

 

Let’s check these tips on how to deal with rude customers.

 

1- Never take it personally

In difficult situations, customers may express nervousness, disappointment, or anger, but this should not be treated as a personal attack. Taking clients’ comments personally makes us adopt a defensive attitude, which usually worsens the situation.

By keeping a positive attitude and remembering that the client is not always right, you can ease tension and improve communication. Keep in mind that tough clients can be a challenge, but they can also be valuable learning experiences.

 

2- Don’t stoop to their level

No matter how bad a client can get and how unreasonable a customer can be, your professional reputation is not worth a moment of glory.  Hold your composure and remain fact-based in your responses. The moment that you lose your ability to stay calm, nothing you say will hold any merit.

Always remember that you can stand up for your firm and push back on unrealistic or unfounded remarks professionally.

 

3- Remember who you’re talking to

You don’t need to love your customers all the time (although it would certainly be nice), and not all customers are winners.  So, during those times that you don’t like your clients, you still need to remember one important fact: they are paying you for the work you do and are – in a way – keeping the lights on in your business. So, while you may not love the customer and may disapprove of their style and approach, keep in mind that they’re still paying customers who value what you provide.

 

4- Leave a Trail of Accountability

Recording (or taking note) meeting minutes and sending official communication gives you the ability to document key agreements that can serve a future purpose. It may seem tedious, but this documentation can pack a powerful punch.

Deliberately taking credit for your actions, as well as clearly recording customer decisions, will naturally build a written history over time.   If your client or customer does begin to deviate from their prior commitments or make demands that counter previous agreements, the written history over time will help you hold the client accountable.

 

5- Keep your records organized

As with the trail of accountability, general cleanliness of record-keeping – time charges, billing dates, invoices, and other basic documentation – enables you to focus the customer on facts.  This is a particularly useful strategy when dealing with a client who often speculates, makes unfounded claims, and generally just twists the facts in order to put pressure on you. 

During times of dispute or disagreement, well-organized records let you quickly and easily manage the narrative of information and provide evidence that supports your position.

 

6- Don’t overcommit

Truth be told, when the customer is relentless with their demands, we sometimes give in just to end the conversation. Don’t make that mistake, no matter how tempting it may seem!

When working with unprofessional customers, be economical and deliberate with words, and avoid speculating. Otherwise, you may find yourself stuck in a worse position where you’ve committed to dates and terms they wanted for short-term relief.

 

WEEKLY VOCABULARY 🗣

📌Speculate: form a theory or conjecture about a subject without firm evidence.

📌Unworkable: unable to function or be carried out successfully; impractical.

📌Out of touch with reality: to no longer have a firm or clear understanding of real life; to lose one’s ability for clear, rational thought.

📌Intuitive: using or based on what one feels to be true even without conscious reasoning; instinctive.

📌Anticipate: regard as probable; expect or predict.



PHRASAL VERBS

📌Deal with (something): to manage a situation and try to make it better.

“Our service department deals with customer complaints.”

📌Look after (someone/something): to take responsibility for something (“take care of”)

“You said you want to return this product, right? I’d be happy to look after that for you.”

 

IDIOMS 📒

📌Up in the air: it has not yet been completely settled or planned.

📌Between a rock and a hard place: when there’s no easy way out or a good solution. Whatever you do, whichever option you choose, the outcome will not be ideal.



Related Articles:

📌4 skills to Develop Emotional Intelligence https://www.englishpriority.com/4-skills-to-develop-emotional-intelligence/

 

📌How to run effective meetings https://www.englishpriority.com/how-to-run-effective-meetings/

 

📌Expressions to Help You Sound More Polite in English https://www.englishpriority.com/expressions-to-sound-more-polite/

 

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Difference between a Global, Transnational, 

“Company cultures are like country cultures. Never try to change one. Try, instead, to work with what you’ve got.” — Peter F. Drucker.

 

The Business world is full of multiple varieties of companies in each domain/industry – start-ups, consolidated corporations, or SMBs (small and medium-sized businesses).  Each got its functions, responsibilities, policies, and political and economic interests. 

 

To understand this better, let us look at the four major types of corporations that dominate the global trade markets these days.

 

International companies are importers and exporters, they have no investment outside of their home country, and their offices exist only in their home country (they cannot have subsidiaries in other countries.) Strategies to conduct the business are derived mainly from the primary and local domestic market, mostly influenced by the trading norms of the home country.

Example: Rolls Royce.

 

Multinational companies have locations or facilities in multiple countries, but each location functions on its way, essentially as an independent entity.

Generally, these companies maintain a centralized office in their home country, coordinating the other offices’ management.

Subsidiary offices can make decisions for conducting business in their local markets, but they must inform the head office before implementing the decisions.

The strategies to conduct the business are derived from both the domestic market and foreign markets.   

These companies are influenced by the home country’s and host countries’ trading norms.

Examples: Adidas, BMW, TATA group.

 

Global companies also have locations in multiple countries but don’t follow the official head office system.

They market their products using the same coordinated image/brand in all markets. Generally, one corporate office is responsible for global strategy, emphasizing volume, cost management, and efficiency. Standard products are sold without any flexibility in adapting to local consumers.

There is no change in branding or information about a global company, even if the country of operations changes.

Examples: McDonald’s, Toshiba.

 

Transnational companies are complex organizations operating substantial facilities, doing business in multiple countries, and not considering any country as official headquarters. One of the advantages is that they can maintain a greater degree of responsiveness to local markets. Offices in each country have decision-making powers and operate like head offices, and all the decisions are made to suit the operating zone. 

The strategies to conduct the business are derived mainly from the operating zone by understanding and adapting to each country’s local culture and demands.

They also can have a foreign direct investment (FDI.)

Examples: Nestle, Nokia.

 

 

WEEKLY VOCABULARY 🗣

📌Centralized: (of an activity or organization) controlled by a single authority or managed in one place.

📌Advantage: a condition or circumstance that puts one in a favorable or superior position. 

📌Disadvantage: an unfavorable circumstance or condition that reduces the chances of success or effectiveness.

📌Branding: promoting a particular product or company utilizing advertising and distinctive design.

📌Subsidiary: less important than but related or supplementary to something / a company controlled by a holding company.



PHRASAL VERBS

📌To ask around: to ask many people the same question.

“I will ask around to find out who wants to go shopping together.”

📌To shop around: to compare prices for or quality of an item from different sources (similar to asking around)

“Our usual supplier is expensive. Let’s shop around for a better price on the cases.”



IDIOMS 📒

📌Ahead of the pack: to be more successful than the competition.

📌By the book: doing things according to the rules or the law.

 

Related Articles:

📌Acronyms in E-commerce https://www.englishpriority.com/acronyms-in-e-commerce/

📌Confusing words: Customer vs Client https://www.englishpriority.com/confusing-words-customer-vs-client/

📌Confusing words: Work vs Job https://www.englishpriority.com/confusing-words-work-vs-job/

 

 

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Tactics For Effective Staff Meetings

“Time – the one asset none of us are ever gonna get more of.” — Gary Vaynerchuk

 

Meetings are a necessary part of every organization. Unfortunately, meetings can have a bad rap—and often for good reason. A poorly run meeting can be unproductive and, thus, a waste of employees’ valuable time.

Here are 6 tips for ensuring that each meeting you lead is effective and serves its intended purpose.

 

1- Come prepared

Every meeting should have specific goals, whether it’s sharing crucial information, brainstorming about a challenge facing your organization, or planning an event. If you’re leading the meeting, you should have an agenda. Whether you share this with all attendees or not, it will help you stay on task and make sure you don’t miss anything important that you wanted to discuss.

Once you’ve determined your agenda topics and meeting schedule, communicate with your team if they need to prepare anything in advance. This is a fantastic opportunity to give team members a chance to lead discussions, share important updates, offer suggestions, and come away with action items for the next meeting. Still, they won’t be able to do that if they’re not prepared.

 

2- Keep meetings as short as possible

Don’t rush through important issues, but don’t let meetings drag on longer than necessary. If you schedule a meeting for an hour, then make sure you finish within that time. This shows the other attendees that you respect their time enough not to waste it or assume that your meeting is the most important thing on their schedules. Plus, with studies showing that people have attention spans of only 20 to 30 minutes, it may not be beneficial to have a long meeting.

 

3- Use creative tactics to keep staff engaged

– Tell a joke or fun fact. As they say, laughter is the best medicine, which is why starting off with a joke can actually make attendees feel more comfortable and relaxed. 

– Pass the baton on to someone else. Sometimes having the same speaker in every meeting can get stale. Before the staff meeting, choose a team member who will lead the meeting. You’ll provide he/she with the agenda and materials as needed. 

– Try a fun activity. One ice-breaker game many corporate companies love is Kahoot, Wordwall, or Quizalize  All it takes is your smartphone device, one code, and a bunch of engaging questions to make your team laugh. This alone can promote excitement for future meetings. 

 

4- Get everyone involved

You want everyone to have some ownership of the issues you’re discussing, and if you’re the only one talking the whole time, that can be difficult. Staff may mentally check out or struggle to connect their roles and responsibilities to the meeting topics if they’re not engaged.

Always pay attention. Don’t be a distracted facilitator; stay off your phone or computer and be fully present at the meeting.

 

5- Embrace opportunities for conflict

When you leave the room, everyone should be on the same page, but staff meetings should be a safe place to disagree. This will show new staff that it’s okay to disagree in a healthy, respectful manner, which makes them more comfortable speaking up. New staff may have perspectives from the outside that you didn’t have before.

Ask the right questions. Spend time-solving problems. Keep things relevant. Make sure any action items from the meeting have a clear owner.

 

6- Genuinely consider everyone’s opinions

Even in an environment where staff is not punished for speaking up, they may stop providing input if their opinions are never truly considered.

Always include some element of praise in all-staff meetings.

This shows your staff that their work is seen and appreciated, and they’re encouraged when they are highlighted in that way.

Ask attendees how staff meetings can be improved upon in the future.

 

WEEKLY VOCABULARY 🗣

📌Icebreaker: a game or joke that makes people who do not know each other feel more relaxed together.

📌Struggle: make forceful or violent efforts to get free of restraint or constriction.

📌Unproductive: not producing or being able to produce large amounts of goods, crops, or other commodities.

📌Suggestion: an idea or plan put forward for consideration.

📌Facilitator: a person or thing that makes an action or process easy or easier.

 

PHRASAL VERBS

📌Bring forward: to change the date or time of an event so that it happens earlier than planned.

“The meeting has been brought forward to this Friday instead of next week.”

📌Draw up: to prepare something official, for example, a contract, in writing.

“Now that we have agreed on the details, I’ll draw up the contract and send it to you tomorrow.”

 

IDIOMS 📒

📌Run a tight ship: a well-managed organization.

📌On the same wavelength: think similarly, and understand each other.

 

Related Articles:

📌Organizational Climate https://www.englishpriority.com/organizationalclimate/

📌How to ask for people’s opinions https://www.englishpriority.com/how-to-ask-for-peoples-opinions/

📌Business Communication https://www.englishpriority.com/business-communication/

 

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Differences Between Leaders and Managers

“Leadership is the art of giving people a platform for spreading ideas that work.” — Seth Godin.

 

You’ve likely had a manager or two that you weren’t very fond of. And on the flip side, you’ve probably worked with or for someone who you looked up to. So, not every manager is good at leadership, and not every great leader is good at management. 

 

Suppose you’re a current or aspiring manager. In that case, it’s really important to focus on good leadership, and it can be a huge asset to understand the differences and how you can work to develop the characteristics of both.

So, is a good manager automatically a good leader? What is the difference between leadership and management?

The main difference is that leaders have people who follow them while managers have people who work for them.

Managers are generally responsible for the day-to-day operations of an operation. They have people who report to them, oversee their work, and help make all projects run smoothly. They manage systems confidently and help their workers feel understood and meaningful to the organization.

Leadership is all about building a vision for people to follow. They inspire and direct with authority and intelligence. They help people feel confident and excited to follow their lead. 

Both leadership and management are important to have in every organization. Without leadership, teams would be directionless and not be united on a vision. Without management, teams wouldn’t be able to take actionable steps or complete the goals they need to achieve their vision. 

 

Let’s check the differences in style of approach to team management between a leader and a manager:



Managers 

Leaders

Focus on goals

Focus on vision 

Ask “how” and “when”

Ask “what” and “why”

Provide tasks

Provide direction

Create stability

Create change 

Think of the short-term

Think of the long-term 

 

Playing both roles

While there’s a clear distinction between the two roles, certain situations will require managers to step up into a leadership role while others will need leaders to take on more of a managerial role. Below are a few examples of when this may be required.  

 

Managers as leaders: 

– When overseeing an extensive team.

– In the absence of or during a transition of a team leader.

– While providing mentorship to team members or employees.

 

Leaders As Managers: 

– When taking on a direct report.

– In the absence of or during a transition of a key manager.

– While working with managers or direct reports who need additional support or more specific guidance.

 

Keep in mind that if a manager is ineffective, it can lead to reduced productivity, loss of motivation of employees, and an inefficient workflow. If a leader is ineffective, team performance may also be impacted, resulting in employee turnover, employee development suffering, and the organization’s culture misaligned.

This is why it is important to understand the differences between each style of approach to team management and effectively use each style in the correct situation to garner the most from your staff.

 

WEEKLY VOCABULARY 🗣

📌Oversee: supervise (a person or work).

📌Managerial: relating to management or managers, especially of a company or similar organization.

📌Monotonous: dull, tedious, and repetitious; lacking in variety and interest.

📌Workflow: the sequence of industrial, administrative, or other processes through which a piece of work passes from initiation to completion.

📌Actionable: able to be done or acted on; having practical value.



PHRASAL VERBS

📌Bring off: to succeed in doing something difficult synonym pull something off. 

“It was a difficult task but we brought it off.”

📌Look into: examine, explore, or probe. 

“We need to look into the reasons behind why half the class failed the exam.”



IDIOMS 📒

📌Like clockwork: precisely; with extreme regularity.

📌On an even keel: stable, balanced.

 

Related Articles:

📌Hard Skills and Soft Skills in the Workplace https://www.englishpriority.com/hard-skills-and-soft-skills-in-the-workplace/

📌How to sound more Professional at Work https://www.englishpriority.com/how-to-sound-more-professional-at-work/

📌Starting and Running a Successful Business https://www.englishpriority.com/starting-successful-business/

 

 

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4 tips for a Successful Phone Interview

“If opportunity doesn’t knock, build a door.” — Milton Berle

Relatively short, typically lasting between a few minutes and an hour, focused on confirming your match with the job opportunity.

You have to accomplish your goal –selling yourself, your experience, your skills, and your value– using just three resources: your voice, your attitude, and your previous preparation.

Easy Steps for Successful Phone Interviews

1- Choose carefully where and when you take the call.

Do not take the call in your workplace. Reschedule if you have to.

Most recruiters will understand that their timing may not be correct and be willing to reschedule. 

Schedule the interview carefully, choosing a time that works best for you. Choose a time when you can be in a quiet place where you won’t be interrupted by a boss, coworker, family member, or loud noises.

2- Listen and answer carefully

Make sure you’re listening to every word and follow up with questions that show you were actively listening to what they were saying.

Avoid making assumptions about what is being said. Ask for clarification if necessary so that your response will be most appropriate.

3- Focus on your language and voice

Modulate your tone and word choice to make a positive impression. 

Speak, stay upbeat, and use positive language.

Maintain a friendly yet professional tone rather than sounding rehearsed.

4- Prepare in advance

Practice your answers to common interview questions with friends or family.

Record yourself speaking. Playback your recording, and determine how you can improve. 

WEEKLY VOCABULARY 🗣

📌Spine-tingling: very exciting, thrilling, or frightening.

📌Anxious: experiencing worry, unease, or nervousness, typically about an imminent event or something with an uncertain outcome.

📌Conjecture: an opinion or conclusion formed on the basis of incomplete information.

📌Speechless: unable to speak, especially as the temporary result of shock or some strong emotion.

📌Lighten: make or become lighter in weight, pressure, or severity.

PHRASAL VERBS ✍

📌Follow up: pursue or investigate something further.

“How do you politely follow up a meeting?”

📌Rely on: to expect (something) with confidence; to be certain that (something) will happen or exist.

“The economy may improve next year, but it’s not something you can rely on.”

IDIOMS 📒

📌Jaw drop: very surprised or shocked.

📌Bright-eyed and bushy-tailed: happy and full of energy.

Related Articles:

📌Prepare For a Job Interview https://www.englishpriority.com/prepare-for-a-job-interview/

📌Most common Job Interview questions part 1 https://www.englishpriority.com/mostcommonjobinterviewquestionspart1/

📌Most Common Job Interview Questions Part 2 https://www.englishpriority.com/most-common-job-interview-questions-part-2/

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5 Tips to Negotiate Your Salary

“If you walk into a salary negotiation without a number, you’re at the mercy of an experienced hiring manager.” — Ramit Sethi.

Salary negotiation is a critical step in the hiring process. 

It is important to understand that getting the salary you deserve is part of advancing in your career, and negotiating your salary will require you to walk into the conversation confident, prepared, and ready to secure the pay you deserve.

Let’s check those 5 tips to negotiate your salary and help employers better understand the value you provide.

 

  • Know Your Worth

Before you go into a salary negotiation, you must find out, objectively, how much someone in your position, with your experience and in your geographic location, should be paid.

For example, an administrative secretary in South America may have a lower average salary than one in the US, given all other factors the same. It is not just a matter of the country’s life cost but heavily related to how much the industry is willing to pay and offer/demand related.

 

  • Prepare Your Talking Points

When you begin your salary negotiation, be sure to reiterate why you’ll be a valuable employee and consider using the following factors to justify your desired salary: years of industry experience, years of leadership experience, education level, career level, skills, licenses and certifications, results you’ve achieved in previous roles such as goals you’ve met, the revenue you’ve helped drive, or awards you earned, etc.

Rehearsing your talking points can help you gain confidence and identify areas of improvement in your speech. This step is crucial because talking about money can sometimes feel uncomfortable, but the more you practice, the more comfortable you’ll feel when it comes time to have the conversation.

 

  • Be Vague about Salary History and Expectations

“If you talk about you’re making an unreasonably low salary now, that inequity will simply repeat itself.”

You might be asked, “What was your salary in your previous position?” In that case, answer with something vague like “I would be delighted to discuss compensation details further once I’ve learned more about the position.”

If you are asked about salary expectations again, keep it vague and give as much of a non-answer as you can.

For example:

– “Do you have a salary range in mind?”

– “I will consider any reasonable offer” or “I will contemplate the benefits package as a whole.” 

 

  • Counter Offering and Negotiating

When asking for more money, it can be tempting to bring up phrases like “I have two young kids and daycare is very expensive; any chance we can do more on salary?”. Don’t play those cards.

If you feel the employer’s original offer is below the value that aligns with your skills and experiences, justify your ask by citing market salary standards, and most importantly, your value and what you bring to the table.

Rather than saying, “I think I deserve $35,000,” consider saying, “Correct me if I’m wrong, but I’ve heard that people with education level and experience like me typically earn $35,000 to $45,000.”

Another essential rule of salary negotiation is to give the employer a slightly higher number than your goal. However, be flexible. Even if the employer is unable to provide the salary amount you want, they may be able to offer other forms of compensation.

 

  • Express Gratitude

Probably you invested a great deal of energy and time interviewing for the position, but the employer has also invested time in the process, so you must recognize this and thank them for considering you for the opportunity. Even if you end up declining the offer, it is crucial to do so professionally and cordially. After all, you never know what opportunities they may have available for you in the future.

 

WEEKLY VOCABULARY 🗣

📌Earned income: money derived from paid work. 

📌Take-home pay: income remaining from salary or wages after deductions (as for income-tax withholding.

📌Discouragement: a loss of confidence or enthusiasm; dispiritedness.

📌Standard of living: wealth, comfort, material goods, and necessities of certain classes in certain areas.

 📌Quality of life: the standard of health, comfort, and happiness experienced by an individual or group.

 

 

 

PHRASAL VERBS ✍

📌Be qualified for: having complied with the specific requirements or precedent conditions (as for an office or employment).

“She is highly qualified for the job.”

📌Be cut out for something: naturally able or suited to do or be (something).

“Why do you think that you are cut out for this job?”

 

 

 

IDIOMS 📒

📌Live from hand to mouth: to have just enough money to live on, to have no money to spare. 

 📌Flat broke: you don’t have any money at all. 

 

 

 

Related Articles: 

📌How to ask for a pay raise https://www.englishpriority.com/how-to-ask-for-a-pay-raise/

📌Money Anxiety https://www.englishpriority.com/moneyanxiety/

 📌Essential Financial Terms https://www.englishpriority.com/essential-financial-terms/

 

 

 

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5 Tips for Effective Communication with Customers

Communication methods vary from business to business. 

Now, whether you are on the phone or face to face, some tips can help us communicate more effectively and improve customer service.

  1. First, First impression. Creating a comfortable atmosphere is extremely important when you meet with a customer for the first time. If you are polite and listen to his/her demands patiently and show them interest, no doubt they will feel confident and comfortable to go on a second or third meeting with you. You will not need to convince them of how good your product or service is. If you pay attention to them, they will surely pay attention to you too.
  2. Show them you care. Automatic responses are more accessible and faster, but, you should keep in mind that, on the other side, there’s another human being, and showing them you care. Ask them about their business problems, doubts, and expectations. Be empathetic, let them know you understand what they are trying to say. Give them advice, options, and solutions when necessary.
  3. Beware of interrupting. Let them express themselves and make the most out of that information. You need to know what their problems and necessities are, so let them speak freely.
  4. Provide answers to technical questions. Be empathetic, let them know you understand what they are trying to say. Give them advice, options, and solutions when necessary.
  5. Conclude the conversation nicely. Try to close the conversation well as you started it, with a good atmosphere. Make them feel happy and that the time they invested in the conversation was worth it. Let them know you’ll be working on their demands and that you’ll be back to them as soon as possible. 

WEEKLY VOCABULARY 🗣

📌Well-mannered: having or showing good manners; polite.

📌Work alongside: work with other people in the same place and for the same purpose.

📌Feeling comfortable: the sense of calm, of repose, experienced while knowing that all is okay, even when things could be better.

📌To interact: act in such a way as to affect another; act reciprocally.

📌Fussy: (of a person) fastidious about one’s needs or requirements; hard to please.

PHRASAL VERBS ✍

📌Butter up: to praise or flatter someone excessively.

“Raul was always buttering up the boss, so he was surprised when he failed to get a promotion.”

📌Let on: to talk about something intended to be a secret.

“Mrs.Gupta knows more than she lets on.”

IDIOMS 📒

📌Like the cat that swallowed the canary: very proud.

📌Put one’s foot in it: to say something that causes someone to be embarrassed, upset, or hurt especially when the speaker did not expect that reaction.

Related Articles:

📌Dealing with Customers https://www.englishpriority.com/dealing-with-customers/

📌Business Communication https://www.englishpriority.com/business-communication/

📌How to be an Active Listener https://www.englishpriority.com/how-to-be-an-active-listener/

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