Small talk vs Business Small talk

Look at the following

Small Talk topics.

  1. Greetings
  2. Weather
  3. Complimenting Someone’s Clothes
  4. Leisure Activities
  5. Favorite Movie
  6. Favorite Music
  7. Sports
  8. Sharing News and Information

Now look at the following Business Small talk topics:

  1. Work and location
  2. Transport for work
  3. Work in general
  4. Education and training
  5. News related to the company or industry.
  6. Favorite systems, platforms, tools.
  7. Travel questions (especially if the other person if from a different country/state/place)
  8. Places to go for lunch, meetings, etc.

Did you notice the difference?

So, Small talk is a polite conversation about unimportant or uncontroversial matters, especially as engaged in social occasions. 

Business small talk is vital to building networks, initiating good communication, helping you to understand the people you do business with, and feeling comfortable in professional situations.


Let’s have some

Business Small talk!

Look at the following questions and answer them in the comments:

  1. How much overtime do you usually work?
  2. What is the overtime policy like in your company?
  3. What type of projects do you work on?
  4. How many people do you have in your team?
  5. Do you go on business trips at work? Where?
  6. What is the weather like in your country?
  7. What is the lifestyle like in your state?
  8. What risks does your company come across?

Want to practice even more?…

Organizational Climate

Are you learning new things in your job?

Do you trust your co-workers?

Are you happy in your work?


The answers to these questions reflect the company’s climate from the employee’s perspective.

Organizational Climate concerns the policies and practices of an organization. Also concerns the behaviors that are encouraged and supported.

It is often defined as the recurring patterns of behavior, attitudes, and feelings that characterize life in the organization (Ekvall, G.)

Now, whereas culture is the system of values and beliefs that determine how a company’s employees and management interact, the climate is how your employees’ experience that culture.

To a degree, the organization’s climate represents the employee’s motivation to work for your company.

Organizational Climate can be measured through surveys and they are based on what we have called SOFT skills. These surveys express how employees feel about different projects and procedures.

Why is it important? 

Managers can use these results to understand specific situations and problems that may arise and quickly address them.

The responsibility of measuring and improving the work climate falls mostly in the HR department, nevertheless, people should be able to express their concerns on a regular basis. 

These practices can be reflected in:

  • Policies.
  • Encouragement.
  • Rewards.

Organizational Climate can be Improved in many ways depending on the requirements and needs of the company. Now, there are some main issues that can be addressed so as to avoid problems.

  • Encouraging teamwork and collaboration.
  • Surveying employees every now and then.
  • Offering rewards according to tasks and responsibilities.
  • Establishing a clear Organizational Structure.
  • Asking for feedback

Companies can use “climate” to encourage the behaviors they wish from their employees and the most common issues and problems the company deals with.

One company may emphasize efficiency and productivity, so that focuses on employee attention in those areas while another company may emphasize customer service.

Financial services companies are likely to develop strong ethical climates that discourage unethical or illegal acts involving money

Construction companies, where people work with dangerous machinery, are likely to develop strong safety climates.

Check some examples of Organizational CLimate surveys here:

Creating organizational climate survey questions


Tell me in the comments:

  • What do you know about your company’s culture?
  • What do you know about your company’s climate?
  • Does your Organizational Climate match your Organizational Culture? Why?
  • Do they run surveys to know the company’s organizational climate?
  • Does your Organizational Climate match your Organizational Culture? 

Some info taken from:




Confusing words: Customer vs Client

CUSTOMER: A “customer” is someone who pays money in exchange for a product or service.

Example:  Working at the café was really fun because I had really nice customers.

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You’re a customer when you go to:

  • Supermarkets
  • Electronic/Book/Clothing Stores
  • Restaurants/Cafés 
  • Internet/Phone/Electricity/Gas Companies


CLIENT: The word “client” is related to professional services and when there is a longer relationship between the buyer and seller. A client relationship is much more complex and invested for both parties. A client’s needs are significantly higher than that of a customer.

ExampleWhen he started his job selling insurance, it was difficult to find clients.

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You’re a client when you get services from:

  • Lawyers
  • Accountants
  • Therapists
  • Financial advisors
  • Interior decorators


Some other related words:

Buyer/Purchaser – A person who makes a purchase. It can also be used in regards to a person employed to select and purchase stock or materials for a large retail or manufacturing business.

User – A person who uses or operates something. Nowadays, mostly used in regards to software users.

Consumer – A person who purchases goods and services for personal use.

Patron – A customer of a shop, restaurant, etc., especially a regular one.

Shopper – A person who is shopping.


Do you have clients or customers? What’s your relationship with them like?

Are you a nice client and a nice customer?

Let me know in the comments!


Confusing words: Work vs Job

“Work” is a general term that refers to all activities that one does while “Job” is more specific.

📌 JOB: an activity that an individual performs in exchange for a specific fee or payment. Also called a profession or an occupation.

We use “job” to talk about the specific position someone has at a company.

  • My job is too stressful, so I’m looking for another one.

The word Job is a Countable Noun:

  • I worked two jobs so that I could pay off my student loans faster.
  • Mark has had seven jobsin the past five years.

📌 WORK: is defined as “a physical or mental activity that is performed in order to accomplish or produce something.

“Work” refers to general efforts and activities done to accomplish a goal.

We use “work” with the following expressions: go to work, get to work, arrive at work, get off work, leave work, finish work, and take off work. We cannot use “job” with these expressions.


  • I have a lot of work to do tomorrow 
  • You can say you work at/for (a company): “I work at General Motors.”
  • You can say you’re working on (a project/task): “I’m working on a market analysis”
  • You can say you work with (people/objects): “I work with special needs children”

The word Work is an Uncountable Noun, so it is not used in the plural:

I have some work to do (some tasks/activities)

What’s your job? Where do you work?

Can you give us an example sentence using Job/Work in the comments? ⬇️

Writing Emails part 3






-We are pleased to announce that… 
-I am delighted to inform you that… 
-You will be pleased to learn that…


-I regret to inform you that…
-I’m afraid…
-Unfortunately we are unable to…
-After careful consideration, we have decided…


-I would like to know…
-I would appreciate it if you could…


Would you like us to…?
I would be happy to…
We are quite willing to…


-Please refer to / see/ review the enclosed information. (in physical letters)
-Please refer to / see / review the attached information. (in e-mails)


Some info taken from: espressoenglish.net

Working from home? Be PRODUCTIVE!

“Working from my home is worth a hundred thousand dollars because of the freedom and because of the time saving.”

~ A team member of Chess.com

Do you feel overwhelmed, stressed out, tired, scared?

Here I share some important tips to help you be productive!


1. Take a shower and Dress up! Yeah! Believe it or not, we need to train our brains to understand that we are working, not just staying home.


2. Plan your day, set hours, and stick to that plan.  Organization is a must. Start with the hardest tasks first. There is no way to concentrate and do the tasks if you don’t have an order to follow. It just makes things easier and faster. 


3. Set Boundaries. You are at home, not at the office. Turn off your phone if necessary. Do not worry about home duties.


4. Have a good chair. But do not stay sit all day long. Try to switch, sit for an hour, walk a little, work standing for another hour.


5. Give yourself breaks. We need time to relax. 5 minutes every 30 or 40 minutes would be ok. Just don’t procrastinate.


6. Know when to stop. Again you are at home. So, it would be easy to say, -Ok ten more minutes and I’m done. Respect your working hours.



Productive: The rate or efficiency of work. (productividad)

Whether: used to talk about a choicebetween two or more possibilities (Si condicional)

Overwhelmed: To feel sudden strong emotions. (abrumado)

Facing / To face: to have a problem. (enfrentar)

Hard time: trouble, problem, difficulty (problema, dificultad)

Dress up: to wear formal clothes for a special occasion (vestirse formal)

Stick to: continue, not to abandon. (Continuar, seguir con)

Boundaries: limits. (Limits)

Tasks: a piece of specially hard work. (actividades, tareas)