Struggling with
Customer Complaints?

Learn How to Respond and Resolve Effectively

1- Setting Healthy Boundaries
2- Simple Language to Avoid Misunderstanding
3- Misunderstanding due to Language Barriers
4- Handling Complaints About Service or Product Quality
5- Dealing with Impatient Customers
6- Negotiating Refunds or Returns
7- Managing Overly Demanding Customers
8- Soothing Angry Customers
9- Engaging with Know-it-All Customers
10- Escalation Scripts

Who Am I? How can I help you?
I’ve been teaching for over 15 years in many different contexts and I’ve been working in international companies for more than 10 years so I know how important and relevant it is to COMMUNICATE EFFECTIVELY in ENGLISH.
I help professionals like you improve their English skills so they can communicate effectively in the workplace.
Gabby Rincon
Business English program